Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Christina Garza

Kingsville,TX

Summary

Dynamic leader with a proven track record in operations management and revenue generation, notably at Hampton Inn By Hilton. Expert in strategic planning, brand management, and fostering guest satisfaction. Skilled in Microsoft Office, with a knack for enhancing operational efficiency. Achieved significant improvements in hotel occupancy and staff training, demonstrating exceptional communication and analytical skills. Knowledgeable General Manager with proven track record in managing hotel operations and enhancing guest experiences. Successfully implemented strategic initiatives to improve operational efficiency and guest satisfaction. Demonstrated expertise in team leadership and financial management. Energetic Hotel Manager enthusiastic about delivering superior service to every guest. Successful at cutting costs without impacting quality of service and guest satisfaction. Professional with extensive experience in hospitality management, prepared to lead hotel operations with focus on excellence and efficiency. Skilled in team leadership, customer service, and strategic planning, ensuring seamless operations and high guest satisfaction. Known for adaptability, strong communication, and fostering collaborative work environment. Consistently achieves results through effective problem-solving and innovative approaches.

Overview

12
12
years of professional experience

Work History

OEM

Hampton Inn By Hilton
11.2022 - Current
  • Self-motivated, with a strong sense of personal responsibility.
  • Skilled at working independently and collaboratively in a team environment.
  • Proven ability to learn quickly and adapt to new situations.
  • Excellent communication skills, both verbal and written.
  • Worked well in a team setting, providing support and guidance.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Assisted with day-to-day operations, working efficiently and productively with all team members.
  • Passionate about learning and committed to continual improvement.
  • Worked flexible hours across night, weekend, and holiday shifts.
  • Increased hotel occupancy rates through effective marketing strategies, partnerships with local businesses, and revenue management techniques.
  • Developed comprehensive budget plans, closely monitoring expenses and optimizing cost-saving opportunities.
  • Managed daily operations for smooth functioning of the hotel, ensuring high-quality standards in all departments.
  • Ensured compliance with industry regulations as well as health and safety guidelines within all aspects of hotel operations.
  • Hired and trained new employees, demonstrating best methods for serving clients and guests.
  • Maximized revenue generation through strategic room pricing, inventory management, and upselling techniques at the front desk.
  • Established strong relationships with vendors, negotiating favorable contracts for goods and services vital to hotel operations.
  • Booked large groups for weddings, seminars, conferences, and other events, providing best available room rates.
  • Oversaw day-to-day operations of 51-room hotel with staff of 11 employees.
  • Managed time efficiently in order to complete all tasks within deadlines.
  • Developed and implemented promotional strategies to increase occupancy.
  • Managed day-to-day operations of lodging facility, scheduling staff and overseeing budgets.
  • Planned and executed marketing activities to improve property brand and increase revenue.
  • Market Basket
  • Proficient in Windows operating system
  • Tracked sales data for analysis and forecasting.

General Manager

Check Out
09.2018 - 10.2022
  • Managed inventory control, cash control, and store opening and closing procedures.
  • Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
  • Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
  • Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
  • Improved customer satisfaction through staff training in customer service and product knowledge.
  • Completed point of sale opening and closing procedures.
  • Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
  • Rotated merchandise and displays to feature new products and promotions.
  • Maximized sales by creating innovative visual merchandising displays and store layouts.
  • Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth.
  • Approved regular payroll submissions for employees.
  • Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
  • Supervised guests at front counter, answering questions regarding products.
  • Managed financial aspects of store operations, including budget planning, expense tracking, and accurate record-keeping to maintain fiscal responsibility.
  • Optimized labor scheduling according to store needs while adhering to budget constraints, maximizing productivity without compromising service quality.
  • Oversaw loss prevention efforts, minimizing shrinkage by implementing effective security measures and training staff on proper procedures.
  • Ensured compliance with all applicable laws, regulations, policies by regularly reviewing store procedures and taking corrective measures when necessary.
  • Maintained open lines of communication with corporate headquarters, sharing pertinent information about store performance and requesting support when needed.
  • Organized special events such as seasonal sales promotions to drive foot traffic into the store and increase sales opportunities.
  • Implemented a loyalty program that boosted repeat business and increased overall sales revenue.
  • Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
  • Reported issues to higher management with great detail.

Store Manager

Stripes
05.2012 - 08.2018
  • Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
  • Managed inventory control, cash control, and store opening and closing procedures.
  • Assisted with hiring, training and mentoring new staff members.
  • Rotated merchandise and displays to feature new products and promotions.
  • Maximized sales by creating innovative visual merchandising displays and store layouts.
  • Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth.
  • Approved regular payroll submissions for employees.
  • Increased store profitability by implementing cost-saving measures and efficient inventory management strategies.
  • Developed a successful employee retention plan, reducing staff turnover rates significantly.
  • Negotiated with vendors to introduce new products that matched consumer trends, keeping store's offerings fresh and appealing.
  • Streamlined communication between staff and management, ensuring that all team members were informed of policy changes and promotions.
  • Conducted market research to better understand local consumer base, tailoring store offerings to meet their needs.
  • Developed rewards program that significantly increased repeat business by rewarding loyal customers.
  • Monitored daily cash discrepancies, inventory shrinkage and drive-off.
  • Trained and guided team members to maintain high productivity and performance metrics.
  • Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
  • Supervised creation of exciting merchandise displays to catch attention of store customers.
  • Launched staff engagement, gender diversity and cultural programs in addition to robust reporting tool that increased operational quality.

Education

No Degree - Medical Billing And Coding

STVT
Corpus Christi
12-2019

High School Diploma -

HM King High School
Kingsville
05-2003

Skills

  • Market Basket
  • Brand Standards
  • Revenue Generation
  • Strategic planning and analysis
  • Guest satisfaction
  • Operations Management
  • Marketing Management
  • Hospitality
  • Sales
  • Hotel marketing

Languages

Spanish
Native or Bilingual

Timeline

OEM

Hampton Inn By Hilton
11.2022 - Current

General Manager

Check Out
09.2018 - 10.2022

Store Manager

Stripes
05.2012 - 08.2018

No Degree - Medical Billing And Coding

STVT

High School Diploma -

HM King High School

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Christina Garza