Hi, I’m
Lynette Anderson
Jonesboro,AR
Overview
9
years of professional experience
1
Certification
Summary
Professional with strong skills in customer service and administrative tasks, ready to excel in pivotal role. Known for effective communication, adaptability, and reliability in fast-paced environments. Capable of managing front desk operations, coordinating with team members, and delivering results that enhance guest experiences. Proven ability to handle multitasking, problem-solving, and maintaining welcoming atmosphere.
Work History
Hampton Inn by Hilton
Front Desk Agent
08.2025 - 12.2025
Job overview
- Provided exceptional customer service, addressing guest inquiries and resolving issues promptly.
- Coordinated room assignments and maintained accurate reservations using property management systems.
- Developed and maintained strong relationships with guests to enhance loyalty and repeat visits.
- Assisted guests in making informed decisions on local attractions, dining options, and transportation services.
- Enhanced guest satisfaction by providing timely and courteous front desk service.
- Kept accounts in balance and ran daily reports to verify totals.
- Promoted Hilton Honors program,
Davis Janitorial Services
Lead Custodian
05.2021 - 04.2025
Job overview
- Collaborated with facility managers to address specific cleaning needs or concerns within the building
- Managed inventory of cleaning supplies, reducing waste and improving cost efficiency.
- Maintained and submitted reports detailing any necessary repairs or replacement
- Developed strong relationships with building occupants through open communication channels and proactive problem-solving
- Supervised nightly cleaning operations, ensuring adherence to health and safety standards.
- Trained and mentored new custodial staff on effective cleaning techniques and equipment usage.
Baymont Inn and Suites by Wyndham
Lead Front Desk Receptionist
01.2017 - 03.2019
Job overview
- Maintained accurate records of room availability, reservations, and guest accounts using hotel management software
- Supervised front desk operations, ensuring seamless guest check-in and check-out experiences.
- Trained and mentored new reception staff on customer service protocols and hotel systems. Also scheduling front desk staff weekly and kept inventory of breakfast items to communicate to owners.
- Welcomed and registered guests, ensuring a positive first impression of the facility.
Education
Arkansas State UniversityJonesboro, AR
from Studies Include CPA/Business
01-2005
Skills
- Financial reporting
- Detail-oriented
- Hospitality services
- Microsoft office
- POS systems
- Safety and security procedures
- Corporate branding
- Front office management
- Nightly audits
Certification
- Hilton Honors Experiences, Hilton University - October 27, 2025
- Digital Stay Guest Experience, Hilton University - September 23, 2025
- Front Desk Hilton Honors, Hilton University - November 3, 2025
- PEP Training, Hilton University - November 3, 2025
Timeline
Front Desk Agent
Hampton Inn by Hilton
08.2025 - 12.2025
Lead Custodian
Davis Janitorial Services
05.2021 - 04.2025
Lead Front Desk Receptionist
Baymont Inn and Suites by Wyndham
01.2017 - 03.2019
Arkansas State University
from Studies Include CPA/Business