Christina Garza
Gilroy,CA
Summary
Seeking a position that will utilize my administrative, clinical skills and customer service talents to help a medical organization run efficiently.
Five years of experience in a clinical setting Strong clinical and administrative skills, highly proficient computer skills Highly motivated and goal-oriented, able to multi-task Attention to detail Able to work independently and as a member of a team
Experienced scheduling professional with strong focus on patient coordination and administrative efficiency. Adept at managing complex schedules, ensuring seamless communication between medical teams, and adapting to evolving needs. Known for collaborative mindset, reliability, and achieving optimal outcomes in fast-paced healthcare environments. Proficient in medical terminology, electronic health records, and patient care coordination.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Surgery Scheduler
Kaiser Permanente
11.2019 - Current
- Handled urgent requests effectively, prioritizing cases requiring immediate attention while also balancing routine surgery demands appropriately.
- Arranged pre-operative and post-operative appointments for surgical patients.
- Expertly managed planning, scheduling, and coordination of outpatient procedures.
- Verified insurance coverage and obtained pre-authorizations.
- Maintained strict confidentiality in handling sensitive patient information, adhering to HIPAA guidelines and clinic policies.
- Took pre-operative orders from surgeons and anesthesiologists for smooth operation planning.
- Demonstrated adaptability in managing last-minute schedule changes while minimizing disruption to overall workflow.
- Resolved scheduling conflicts to maintain high-quality patient services.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Utilized advanced software tools to optimize appointment availability and efficiently manage surgeon calendars.
- Developed relationships with referring physicians'' offices, fostering strong communication channels that benefitted both parties in coordinating patient care.
Medical Assistant
Kaiser Permanente
06.2014 - Current
- Company Overview: Santa Teresa Sub Specialties
- Registered patients vital signs electronically using Health Connect, and roomed patients
- Obtain vital signs from patients
- Answer phone calls
- Set up minor trays
- Clean and process scopes
- Assist in procedures
- Schedule clinical procedures for the Vascular and General Surgery Department
- Reschedule clinic cancelations
- Santa Teresa Sub Specialties
Medical Assistant Externship
Kaiser Permanente
02.2014 - 04.2014
- Company Overview: Santa Teresa Cardiology Department
- Registered patients vital signs electronically using Health Connect, and roomed patients
- Obtain vital signs from patients
- Perform EKG’s on patients
- Answer phone calls
- Pull charts for next day appointments and file charts
- Santa Teresa Cardiology Department
Education
Associates of Applied Science - Medical Assisting
Heald College
Milpitas, California04.2014
Skills
- Obtaining authorizations
- Teamwork orientation
- Educating patients
- Following up with patients
- Patient coordination
- Scheduling expertise
- Office workflow support
- Office Administration
- Problem-solving abilities
- Multitasking Abilities
- Team building
Certification
- HIPAA
- CPR
Timeline
Surgery Scheduler
Kaiser Permanente
11.2019 - Current
Medical Assistant
Kaiser Permanente
06.2014 - Current
Medical Assistant Externship
Kaiser Permanente
02.2014 - 04.2014
Associates of Applied Science - Medical Assisting
Heald College
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