Christina Gibson
Palm Coast,FL
Summary
Dynamic team member and/or manager with a proven track record at Popeyes Louisiana Kitchen, excelling in team leadership and customer service. Achieved enhanced customer satisfaction through effective dispute resolution and developed high-performing teams. Skilled in time management and product management, fostering a culture of continuous improvement and operational excellence.
Knowledgeable Desired Position with solid history of managing teams and driving operational success. Skilled in implementing strategic initiatives that enhance productivity and efficiency. Demonstrated ability in problem-solving and decision-making.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Manager
POPEYES LOUISIANA KITCHEN
01.2023 - 01.2024
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Controlled costs to keep business operating within budget and increase profits.
- Developed and maintained relationships with customers and suppliers through account development.
- Built high-performing teams through effective recruitment, onboarding, and talent development initiatives.
- Managed budgets effectively, ensuring optimal financial performance while investing in necessary resources for business growth.
- Mentored junior team members for career advancement, fostering a pipeline of future leaders within the organization.
- Developed and executed marketing strategies that effectively communicated brand values, increasing brand recognition.
- Enhanced product quality by instituting rigorous quality control procedures, resulting in fewer customer complaints.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
Cashier/Sales Associate
7-eleven
08.2021 - 08.2022
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Helped customers complete purchases, locate items, and join reward programs.
- Assisted customers with returns, refunds and resolving transaction issues.
- Stocked, tagged and displayed merchandise as required.
Food Service Supervisor
Mayo C.I Annex
01.2019 - 04.2020
- Reduced food waste by implementing proper inventory tracking and storage practices.
- Maintained compliance with company policies and procedures for food safety, sanitation, and quality.
- Maintained health and food safety standards at all stages, from storage through delivery.
- Closely monitored food safety procedures ensuring consistent adherence to HACCP guidelines, preventing foodborne illnesses.
- Ordered new supplies and food to maintain service levels.
- Identified team weak points and implemented corrective actions to resolve concerns.
- Tracked food production levels, meal counts, and supply costs.
- Ensured compliance with health department regulations, maintaining a consistently clean and safe kitchen environment for staff and customers alike.
- Oversaw training of 30-50 inmates.
Education
GED -
Daytona State College
Palm Coast, FLSkills
- Customer service
- Time management
- Decision-making
- Team leadership
- Goal setting
- Documentation and reporting
- Product management
Certification
Food safety and Handling Management certification
Timeline
Manager
POPEYES LOUISIANA KITCHEN
01.2023 - 01.2024
Cashier/Sales Associate
7-eleven
08.2021 - 08.2022
Food Service Supervisor
Mayo C.I Annex
01.2019 - 04.2020
GED -
Daytona State College