Christina Gimondo
Springfield,VT
Summary
Dynamic Front End Manager with proven ability to enhance customer service and operational efficiency. Skilled in employee supervision and workflow optimization, driving improved experiences at checkout and fostering a positive team environment.
Overview
15
15
years of professional experience
Work History
Front End Manager
Hy-Vee Grocery Store
05.2022 - 04.2026
- Oversaw daily operations of front end, ensuring efficient customer service and checkout processes.
- Trained and mentored staff on customer engagement techniques and operational best practices.
- Implemented improvements in workflow, enhancing speed and accuracy at checkout stations.
Server
PAO Restaurant
09.2024 - 12.2024
- Delivered exceptional customer service by promptly addressing guest inquiries and needs.
- Maintained knowledge of menu items, daily specials, and wine pairings to enhance dining experiences.
- Collaborated with kitchen staff to ensure timely food preparation and order accuracy.
Manager
Baskin Robbins Ice Cream
09.2021 - 09.2022
- Oversaw daily operations to ensure optimal service delivery and customer satisfaction.
- Trained and mentored staff on product knowledge and operational procedures.
- Implemented inventory management strategies to reduce waste and improve stock accuracy.
- Decorated Cakes
Server
Darcy's Pint
04.2011 - 07.2021
- Trained new servers on restaurant protocols, enhancing team efficiency and service quality.
- Handled cash transactions and processed payments accurately using point-of-sale system.
- Monitored dining area for cleanliness and organization, ensuring a welcoming atmosphere for guests.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
Manager
UIS Bookstore
01.2011 - 05.2019
- Mentored junior staff, fostering a collaborative work environment and improving team dynamics.
- Oversaw daily operations, ensuring optimal inventory management and customer service quality.
- Established relationships with vendors to negotiate favorable terms and expand inventory offerings.
- Handled difficult customer situations with tact and diplomacy to protect the store''s reputation while finding satisfactory solutions for all parties involved.
- Developed a knowledgeable staff by providing comprehensive training on book genres, authors, and industry trends.
Education
High School Diploma -
Southeast High School
Springfield, ILSkills
- Customer service
- Employee supervision
- Staff supervision
- Administrative skills
- Workflow optimization
- Listening skills
- Client communication
Timeline
Server
PAO Restaurant
09.2024 - 12.2024
Front End Manager
Hy-Vee Grocery Store
05.2022 - 04.2026
Manager
Baskin Robbins Ice Cream
09.2021 - 09.2022
Server
Darcy's Pint
04.2011 - 07.2021
Manager
UIS Bookstore
01.2011 - 05.2019
High School Diploma -
Southeast High School