Christina Girdley
Avon,IN
Summary
Successful pharmacy technician with 6 years of experience addressing customer requests and concerns to provide relevant information and options. Upbeat and energetic, with grace in handling difficult situations through resourcefulness and adaptability. Dedicated Customer Service Associate committed to providing high-quality service by listening to customers and responding quickly to satisfy their needs. Strong interpersonal skills and understands best practices for dealing with difficult and challenging situations.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Customer Service Associate
Lowe's Home Improvement
Avon, IN
10.2019 - Current
- Managed customer relations and customer service through daily communication and interaction.
- Evaluated customer information to explore issues, develop potential solutions and maintain high-quality service.
- Processed accurate and efficient sales and return transactions to facilitate customer satisfaction.
- Assisted with price verifications and implemented adjustments for discounts or promotions.
- Engaged customers on phone by greeting them, answering questions on products or services and asking questions to identify needs.
- Issued receipts and processed refunds, credits, or exchanges.
- Issued credit or full refund for customer returns and reported on product defects or damages resulting from shipping process.
Manager
Firehouse Subs
Brownsburg, IN
04.2019 - 10.2020
- Trained and guided team members to maintain high productivity and performance metrics.
- Maintained team efficiency by strategically delegating daily activities, monitoring output and rewarding positive contributions.
- Trained new employees in specific job requirements.
Pharmacy Technician
Express Scripts
Indianapolis, IN
02.2011 - 09.2016
- Monitored ordering of pharmacy medication stock to maintain streamlined inventory and low overhead.
- Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems and locating items.
- Backorder/out of stock issues
Education
High School Diploma -
Avon High School
Avon06.2007
Certificate - Pharmacy Technician
Pharmacy Technician Class
Indianapolis12.2008
Skills
- Telecommunications
- Customer Contact
- Claims Adjustments
- Claims Knowledge
- Description and Demonstration of Products
- Customer Checkout
- Inbound and outbound calling
- Customer Service
- Money handling abilities
- Data Entry
- Order fulfillment
- Complaint resolution
Certification
- Certified Pharmacy Technician (CPhT)
Timeline
Customer Service Associate
Lowe's Home Improvement
10.2019 - Current
Manager
Firehouse Subs
04.2019 - 10.2020
Pharmacy Technician
Express Scripts
02.2011 - 09.2016
High School Diploma -
Avon High School
Certificate - Pharmacy Technician
Pharmacy Technician Class
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