Christina Gordon
Amherst,OH
Summary
Experienced Hearing Instrument Specialist known for exceptional skills in hearing aid fittings and patient education. Proven track record in instrument maintenance and customer relationship management, committed to delivering impactful results in client care.
Overview
1
1
Certification
20
20
years of professional experience
Work History
Board Certified Hearing Instrument Specialist
Miracle Ear
Elyria, OH
10.2006 - Current
- Fitted hearing aids, ensuring optimal adjustment for performance.
- Evaluated patient needs through detailed hearing assessments.
- Educated patients on hearing loss implications and device advantages.
- Assisted clients in maintaining hearing instruments to ensure optimal performance.
- Applied advanced equipment during fittings to enhance user experience.
- Led training sessions for staff on product knowledge and customer service best practices.
- Oversaw inventory management of hearing aids to optimize resources.
- Participated in professional development to enhance knowledge of industry advancements.
Education
Certified Medical Assistant - Health Sciences
Ohio Business College
Sheffield Village, OH05-2009
Skills
- Hearing aid fittings
- Audiometric evaluations
- Hearing aid repairs
- Device upkeep
- Stock control
- Customer relationship management
- Patient education
Accomplishments
- Customer Satisfaction Award 2018-2025
- Best Consultant of the Year 2018
- Outstanding Performance Award 2025
- Miracle Maker of the Year 2018-2025
Certification
- Certified Medical Assistant (AAMA) 2008
- Ohio Speech and Professionals Board 2013-Present
- National Board of Certification in Hearing Instrument Sciences 2016-Present
- ALS Alan Lowell Seminars - Certificate of Completion in Advanced Cerumen Management 2019
Timeline
Board Certified Hearing Instrument Specialist
Miracle Ear
10.2006 - Current
Certified Medical Assistant - Health Sciences
Ohio Business College