Christina Grant
Experienced Customer Service Representative.
Las Vegas,NV
Summary
Highly-motivated Customer Service Representative/ Inflight Coordinator with a desire to take on new challenges. Strong work ethic , flexible and exceptional interpersonal skills.
Overview
7
7
years of professional experience
Work History
Customer Service Representative
Atlantic Aviation
Las Vegas, Nevada
06.2024 - Current
- Welcome and ensure crew members and passengers have a smooth arrival and departure experience.
- Answer phone calls, emails, and schedule trips effectively and efficiently.
- Assist customers with fuel orders, ramp services, catering, hotel, and transportation reservations.
Customer Service Representative
Clay Lacy Aviation
Van Nuys, CA
06.2022 - 03.2024
- Arrange fuel orders and other service requests after arrival and prior to departure.
- Reply to all customer emails and phone calls in a timely and professional manner.
- Maintain a clean and organized lobby
- Great passengers and crew members with a warm smile, positive attitude, and a can-do approach.
Inflight Services Coordinator
Jet Edge/Vista Aviation
Van Nuys, CA
02.2018 - 10.2020
- Assisted with the coordination and set-up of over 50 planes.
- Reset and restocked aircrafts, checking expiration dates, quantities, ordering cleanings and reporting issues.
- Upheld Owner preferences by updating profiles, shopping and organizing lockers, assuring owner items got onboard each flight.
- Ordering of supplies and maintaining the stockroom, linen room and Inflight Kitchen.
Education
Associate of Arts - Child Development
Los Angeles Valley College
Van Nuys, CA06-1991
Skills
- Computer proficiency-working knowledge of multiple programs, including Microsoft Word, Excel, Outlook, Teams, FOS/Stellar, Concur solutions, FlightAware, and Unicom
- Billing: charging for trips, fuelings, and airport services
- Scheduling arrival and departures
- Customer Service
Volunteer
- V.F.W - Veterans of Foreign Wars
- B.A.C.A - Bikers Against Child Abuse
- Coach - Basketball, Softball & Soccer
References
- Letters of recommendation gladly available upon request.
Timeline
Customer Service Representative
Atlantic Aviation
06.2024 - Current
Customer Service Representative
Clay Lacy Aviation
06.2022 - 03.2024
Inflight Services Coordinator
Jet Edge/Vista Aviation
02.2018 - 10.2020
Associate of Arts - Child Development
Los Angeles Valley College
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