Summary
Overview
Work History
Education
Skills
Timeline
Generic
Sean Mogridge

Sean Mogridge

Manchester,NH

Summary

Results-oriented achiever with proven ability to exceed targets and drive success in fast-paced environments. Combines strategic thinking with hands-on experience to deliver impactful solutions and enhance organizational performance.

Overview

23
23
years of professional experience

Work History

Line Service Lead

Atlantic Aviation
06.2002 - 10.2006
  • Coordinate and direct the activities of line service technicians, as well as train personnel in the procedures of hydrant and conventional fueling
  • Responsible for supporting all ground operations for inbound and outbound aircraft crews and passengers.
  • Support position to other departments: Charter, Aircraft Maintenance, and Facilities.
  • Fuel aircraft in accordance with fuel quality control standards
  • Fueling, towing and marshalling multi-million dollar aircraft as well as maintain the hangars in order to meet the high standards of the customer base
  • Ensure aircraft are chocked, locked and secure.
  • Aircraft lavatory and potable water service.
  • Load/unload baggage.
  • Assist pilots with aircraft pre and post flight services.
  • Top off fuel trucks and fill out proper fuel farm paperwork.
  • Operate ground support equipment.
  • Assist other departments as required including facility cleaning and other tasks as assigned.
  • Provide basic security to people and property.
  • Direct people, drivers and flight crews on ramp area.
  • Other duties and tasks as required.

Guest Services Supervisor KHPN

Netjets
10.2006 - 03.2021
  • Supervises and directs the work of Guest Services Concierge and Leads in the development and implementation of Guest Services Concierge training and standards.
  • Provides leadership to and reviews the work of professional and supervisory level subordinates in order to accomplish operational plans and results.
  • Monitors performance and sick occurrences, approves overtime and vacation and counsels staff on how to achieve high Owner satisfaction.
  • Oversees daily maintenance of Crew and Owner lounges.
  • Develops and maintains local site operating practices and procedures as necessary due to any unique developments at the location.
  • Develops Owner loyalty by gaining Owner trust through integrity, knowledge and assistance.
  • Is the Owner advocate during operational and weather delays.
  • Communicates with Crew and Owner Services to minimize confusion and diffuse situations immediately.
  • Shows empathy, assertiveness, great diplomacy and confidence in all situations.
  • Models core operating principles at all times.
  • Manages schedules based on flight activity and surrounding airport activity.
  • Proactively resolves all issues that would otherwise cause service interruptions, keeping all appropriate departments in communication loop.
  • Prepare for special events, high flight volume days and work with Marketing and Sales for static events.
  • Works with 3rd party vendors to ensure expectations are being met, while maintaining a professional and diplomatic demeanor.
  • Provides area vendors and FBO's with advanced notice of peak flight activity and daily reports on forecasted flight activity so that vendors can be sufficiently prepared to effectively manage flights.
  • Ensures performance planning and evaluation of employees per policy.

Netjets Service Representative

Netjets
03.2021 - 07.2022
  • Initiate and develop relationships with Owners by meeting inbound/outbound passengers to provide an exceptional and personalized service that fulfills their special requirements and needs
  • Communicate with Owners during their experience at the airport regarding operational issues and service requirements to manage their expectations
  • Troubleshoot flight arrivals and departures at FBO (and surrounding airports as needed). Proactively correct issues and mitigate service disruptions, keeping appropriate departments in the communication loop while minimizing pressure and diffusing situations immediately
  • Communicate with flight crews regarding local process, Owner information, and assist with coordination of services at local airport
  • Develop and maintain positive and professional relationships with vendors in the area (e.g., caterers, ground transport providers, FBO's) to ensure continuous improvement of the service provided to NetJets passengers. Provide vendors with advance notice of peak flight activity and daily reports on forecasted flight departure and arrival information so that the vendors can be sufficiently prepared to effectively manage Netjets flights
  • Responsible for the daily maintenance of the NetJets lounges established at Service Representative location
  • Identify and understand Owner concerns and preferences, and report them to the relevant departments and Sales Teams to deliver exceptional service and improve Owner satisfaction and Likelihood to Recommend (LTR)
  • Provide Sales and Marketing departments with knowledge of area facilities, prospects and Owners to enhance shared knowledge and opportunities for new business
  • Travel as required to support the NetJets brand for special events, high flight volume days, training, and development and collaborate with Marketing and Sales to host static events

Associate, Office of the General Partner

Matrix Capital Management
07.2022 - Current
  • Served as the liaison between Matrix Capital Management Managing General Partner (MGP) and both internal and external personnel
  • Assisted the MGP in investor meetings, speaking engagements, and fundraising efforts across the U.S., E.U., and Middle East
  • Helped coordinate the "Matrix CEO Research Conference" where we orchestrated 25+ sessions with executives from the firm's hedge and private equity funds
  • Executed cross-departmental initiatives on behalf of the MGP, efficiently managing external vendors to ensure top tier service and optimal cost management
  • Directed all travel and entertainment for the MGP, efficiently managing external vendors to ensure top tier service and optimal cost management
  • Served as Office Manager - Served as the primary point of contact for internal and external communications. Facilitated communication between departments to ensure that important information is relayed effectively. Greeted all visitors and provided support to all employees and clients, ensuring a welcoming office Environment. Managed office supplies and all external vendors.


Education

High School -

Bangor High School
Bangor, ME
06.1999

Some College - Business Administration

Norwalk Community College
05.2002

Skills

  • Proficient in training and team management
  • Extensive high-end hospitality experience
  • Private aviation expertise
  • Polished demeanor
  • Strong verbal and written communication
  • Proficient in hospitality service
  • Able to work independently within operational guidelines
  • Self-starter, diplomatic, effective problem solver with high self confidence and outgoing personality
  • Strong attention to detail
  • Consistent reliability
  • Collaborative teamwork

Timeline

Associate, Office of the General Partner

Matrix Capital Management
07.2022 - Current

Netjets Service Representative

Netjets
03.2021 - 07.2022

Guest Services Supervisor KHPN

Netjets
10.2006 - 03.2021

Line Service Lead

Atlantic Aviation
06.2002 - 10.2006

Some College - Business Administration

Norwalk Community College

High School -

Bangor High School

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