Alexa Martinez
Sanger,CA
Summary
Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.
Overview
4
4
years of professional experience
Work History
Customer Service Representative
Atlantic Aviation
10.2024 - Current
- Strong ability to communicate effectively with diverse customers, both in-person and over the phone.
- Demonstrates expertise in resolving conflicts and addressing customer concerns promptly and efficiently.
- Committed to delivering exceptional service while maintaining a calm and professional demeanor in high-pressure situations.
- Eager to contribute to a team-focused environment that prioritizes customer satisfaction and loyalty.
- Excellent communication skills, fostering positive relationships with colleagues and clients alike.
- Proficient in utilizing various office software and tools to enhance productivity and streamline processes.
Customer Service Representative
Unifi Aviation
09.2021 - 10.2024
- Skilled in coordinating travel arrangements, including flight bookings, itinerary changes, and special requests for travelers.
- Committed to promoting safety and compliance standards in all customer interactions.
- Adept at handling high-pressure situations with professionalism and composure, maintaining a positive atmosphere for customers.
Education
High School Diploma - undefined
Sanger High School
Sanger, CA06.2019
Skills
- Organization
- Scheduling
- Multitasking
- Communication
- Database
- Problem-solving
- Attention
- Time-management
Timeline
Customer Service Representative
Atlantic Aviation
10.2024 - Current
Customer Service Representative
Unifi Aviation
09.2021 - 10.2024
High School Diploma - undefined
Sanger High School
Similar Profiles
Sean MogridgeSean Mogridge
Line Service Lead at Atlantic AviationLine Service Lead at Atlantic Aviation
Aidan FoleyAidan Foley
Line Service Technician at Atlantic AviationLine Service Technician at Atlantic Aviation
Wayne GlennWayne Glenn
Line Service Shift Supervisor at Atlantic AviationLine Service Shift Supervisor at Atlantic Aviation
Edith MaldonadoEdith Maldonado
Client Relationship Consultant at US BankClient Relationship Consultant at US Bank
Keira LopezKeira Lopez
Floriculture (Exploration) at NAFloriculture (Exploration) at NA