Summary
Overview
Work History
Education
Skills
Timeline
Generic

Christina Gray

Cedar Hill,TX

Summary

Proven track record in enhancing customer loyalty and streamlining service operations, exemplified during tenure at Walmart. Skilled in problem resolution and active listening, adept at handling high-stress situations and improving customer satisfaction. Demonstrates critical thinking and money handling, ensuring efficient and empathetic dispute resolution. Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options. Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty. Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.

Overview

4
4
years of professional experience

Work History

Customer Service Representative

Walmart
05.2023 - Current
  • Handled customer inquiries and suggestions courteously and professionally.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.

Food Service Worker

Applebee's Neighborhood Grill & Bar
05.2020 - 06.2023
  • Utilized strong multitasking skills to manage multiple orders simultaneously without compromising quality or accuracy.
  • Maintained clean, trash-free workspaces to maximize productivity and safety.
  • Supported team members during peak hours, ensuring smooth operations and minimal wait times for customers.
  • Restocked supplies and prepared additional ingredients during downtime for expected busy periods.

Education

No Degree - Medical Assistant

Concorde Career College
Grand Prairie, TX
08.2024

High School Diploma -

Cedar Hill High School
Cedar Hill, TX
05.2022

Skills

  • Customer Service
  • Problem-solving abilities
  • Active Listening
  • Critical Thinking
  • Customer Relations
  • Problem Resolution
  • Call center experience
  • Money handling abilities
  • Dispute Resolution
  • Customer Education
  • Payment Processing
  • Follow-up skills

Timeline

Customer Service Representative

Walmart
05.2023 - Current

Food Service Worker

Applebee's Neighborhood Grill & Bar
05.2020 - 06.2023

No Degree - Medical Assistant

Concorde Career College

High School Diploma -

Cedar Hill High School
Christina Gray