Christina Gress
Barboursville,VA
Summary
Dynamic Care Coordinator specializing in case management, patient education, and multidisciplinary collaboration. Proven ability to enhance patient outcomes through clear communication and organizational skills.
Overview
21
21
years of professional experience
Work History
Care Coordinator
Sentara Health Plan
Virginia Beach, VA
10.2018 - Current
- Collaborated with healthcare teams to create comprehensive care plans that enhance patient outcomes and support uninterrupted services.
- Evaluated patient progress to refine care strategies, ensuring optimal treatment outcomes.
- Coordinated efforts with diverse teams to streamline communication processes and elevate service delivery standards.
Nurse Clinical Trainer
Region Ten Community Service Board
Charlottesville, VA
05.2016 - 09.2018
- Implemented quality improvement initiatives to enhance patient outcomes.
- Mentored new nursing staff members, fostering teamwork and improving unit efficiency.
- Leveraged feedback and process improvement opportunities to create safer and healthier environment and increase patient satisfaction.
- Designed and delivered training programs for clinical staff to enhance service delivery.
- Developed instructional materials tailored to diverse learning styles and needs of employees.
- Evaluated training effectiveness through assessments and feedback, driving continuous improvement initiatives.
- Developed and implemented onboarding procedures for new hires, guaranteeing alignment with organizational standards and protocols.
- Coordinated efforts with cross-functional teams to assess and improve team capabilities and overall performance.
- Designed and implemented training sessions utilizing adult learning principles to maximize participant involvement.
- Developed structured objectives for training sessions to facilitate targeted skill development aligned with individual organizational roles.
- Guided trainees through continuous mentorship, promoting the integration of training skills into clinical routines.
Triage Nurse
Region Ten Community Service Board
Charlottesville, VA
09.2011 - 05.2016
- Performed comprehensive assessments to identify patient needs and establish care priorities.
- Engaged with diverse teams to create customized treatment plans aimed at enhancing patient outcomes.
- Evaluated patient progress to implement necessary adjustments in interventions for optimal care.
- Provided comprehensive guidance to patients and families to enhance understanding of mental health resources and effective coping strategies.
- Ensured thorough documentation of triage assessments and treatment plans, maintaining precise patient records for optimal healthcare delivery.
- Engaged with patients to build rapport, utilizing active listening skills and demonstrating genuine concern for their overall wellbeing.
- Gathered detailed case histories and triage data, ensuring accurate determination of care avenues.
- Managed scheduling of patient appointments for routine examinations, optimizing provider availability and patient flow.
- Facilitated patient understanding of health issues and care protocols, while effectively managing medication administration and injection procedures.
- Supported patient education initiatives related to health care needs, community resources, and managed care membership responsibilities.
Medical Supervisor
Central Virginia Regional Jail
Orange, VA
04.2005 - 08.2011
- Managed healthcare team to uphold compliance with industry standards and regulatory requirements.
- Created and delivered targeted training sessions for healthcare professionals, focusing on best practices within correctional health settings.
- Facilitated development of patient care plans to ensure seamless communication among healthcare providers and correctional personnel.
- Performed regular assessments of medical services to enhance patient outcomes and service quality.
- Streamlined medication distribution workflows, guaranteeing accuracy and strict adherence to safety regulations.
- Supervised emergency response initiatives, delivering strategic guidance to mitigate risks during critical incidents within the facility.
- Coordinated efforts with external healthcare partners to improve service delivery processes and expand health resource availability for inmates.
- Implemented optimized inventory strategies that reduced waste and maintained consistent supply levels for essential materials.
- Coordinated efforts with departmental supervisors to optimize processes and maintain consistent operational standards throughout the organization.
- Conducted regular training and compliance checks on infection control protocols to maintain a safe and healthy work environment.
- Directed comprehensive staff training and development initiatives, fostering a culture of ongoing education and skill enhancement among employees.
- Maintained accurate inventory records and coordinated supply orders for pharmacy operations.
Education
Uintah High School
Vernal, UTNo Degree - Licensed Practical Nurse
Uintah Basin Applied Technology College
Roosevelt, UTSkills
- Case management
- Documentation
- Patient education
- Organizational skills
- Patient advocacy
- Medical terminology understanding
- Multidisciplinary team collaboration
- Healthcare operations
- Policy adherence
- Care planning
- Progress monitoring
- Interdepartmental collaboration
- Time management
- Multitasking and organization
- Clear communication
- HIPAA compliance
- Verbal and written communication
- Data entry
- Patient assessment
- Discharge planning
- Treatment Planning
- Community outreach
- Critical thinking
Timeline
Care Coordinator
Sentara Health Plan
10.2018 - Current
Nurse Clinical Trainer
Region Ten Community Service Board
05.2016 - 09.2018
Triage Nurse
Region Ten Community Service Board
09.2011 - 05.2016
Medical Supervisor
Central Virginia Regional Jail
04.2005 - 08.2011
Uintah High School
No Degree - Licensed Practical Nurse
Uintah Basin Applied Technology College