Christina Guerrero
Houston
Summary
Results-driven Store Supervisor and Office Manager with seven years in retail and service industries. Expert in training teams to improve customer service and product knowledge, driving sales performance. Skilled in credit assessment and account management, focusing on process optimization and effective resolution of customer issues.
Overview
15
15
years of professional experience
Work History
Imagine specialists
Iron Mountain
Houston
09.2022 - 03.2025
- Performed imaging and digital scanning of documents, photographs, and other media.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Conducted regular audits of inventory accuracy and organization standards.
Senior Customer Service Representative
UPG
Houston
09.2019 - 07.2021
- Maintained data accuracy on Purchase Orders (PO’s) regarding system pricing.
- Coordinated with shipping and receiving department to schedule shipments in advance and minimize freight expenses on prepaid shipments.
- Communicated and tracked customer complaints to ensure timely resolution.
- Tracked and reported ‘On Time Delivery’ (OTD) metrics weekly and monthly to enhance service reliability.
- Responsible for entering and maintaining all sales orders, change orders, releases, provided by clients.
- Collaborated with quality and production teams to relay critical information and follow up on key items.
- Works with the sales groups to maintain and grow customer capacities.
- Responsible for completing all necessary documentation such as filing claims and returns to customers and vendors.
- Responsible for maintaining data integrity (lead times, minimum order quantities, etc.) within AS400.
- Conducted training sessions for new hires to ensure proper onboarding.
- Works with accounting personnel to ensure the correct orders have been billed and returns have been approved and processed.
Quality Document Control Specialist
UPG
Houston
09.2018 - 09.2019
- Responsible for ensuring quality meets ISO 9001:2015 rules and regulations as well as all customer quality requirements.
- Responsible for document management systems including drafting, updating, and implementing quality assurance procedures, work instructions, and ensuring all ERP and E-file records are updated and current.
- Actively research SKUS for ECN changes – process CAN / ECN changes in advance of implementation dates.
- Receptionist functions.
- Responsible for maintaining office supply levels & ordering.
- Contact point for service providers, including copiers, printers, and cleaning services.
- Responsible for processing approved purchase order requests for non-standard items.
- Distribute all incoming mail to corresponding recipients.
- Responsible for sourcing vendors with the best prices for supplies and services related to office and cleaning needs.
Multiple Store Leader / Store Leader
Payless Shoe Source
Houston
03.2011 - 09.2018
- Met daily and quarterly sales goals, devised store product sales competitions for retail associates; identified and acted on at least 10 special orders per day.
- Supervised and scheduled staff of 20+ retail associates; hired and fired associates; and provided one-on-one and group customer service, product knowledge and cash register training.
- Set up weekly merchandise displays pursuant to corporate plan-o-grams.
- Received and accounted for daily receipts of merchandise.
- Managed semi-annual store inventory and maintained daily inventory counts and paperwork.
- Participated in conference calls with district management every Monday, Wednesday and Friday.
Center Manager
Advance America
Houston
11.2015 - 11.2016
- Supervised staff responsible for payday and title loans, prepared income tax returns, and issued money orders and utility payments, and trained staff on customer service.
- Prepared marketing materials (flyers) and made community contacts to promote store operations.
- Made collection calls directly to customers regarding past due accounts.
- Met monthly and annual store profit goals.
- Determined creditworthiness of customers by reviewing financial statements, checking references, and confirming asset values.
Assistant Manager / 3rd Key / Floor Associate
Goodwill Industries
Houston
04.2010 - 03.2011
- Supervised and trained staff of 25 floor, pricing, and cashier associates.
- Maintained work schedule; and hired and fired with oversight from manager.
- Always maintained cleanliness of store and donation area.
Education
High School -
Stroman High School
Victoria, TXSkills
- Customer relationship management
- Order processing
- Inventory management
- Data accuracy
- Quality assurance
- Document imaging
- Process documentation
- Employee training
- Payroll management
- Time management
- Problem solving
- Team leadership
- Team development
- Team building
- Customer service
- Effective communication
- Friendly and positive
- Documentation
- Money handling
- Payroll management
Timeline
Imagine specialists
Iron Mountain
09.2022 - 03.2025
Senior Customer Service Representative
UPG
09.2019 - 07.2021
Quality Document Control Specialist
UPG
09.2018 - 09.2019
Center Manager
Advance America
11.2015 - 11.2016
Multiple Store Leader / Store Leader
Payless Shoe Source
03.2011 - 09.2018
Assistant Manager / 3rd Key / Floor Associate
Goodwill Industries
04.2010 - 03.2011
High School -
Stroman High School