Sierra M Peach
Lehigh Acres,FL
Summary
Professional Support Specialist with broad experience in delivering exceptional client assistance and resolving complex issues. Strong focus on team collaboration, adapting to changing needs, and achieving results. Skilled in troubleshooting, communication, and conflict resolution. Known for reliability, problem-solving, and customer-centric approach.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Pathology Support Specialists
Florida Cancer Specialists
11.2023 - Current
- Managed the Data Entry process from the EMR and LIS system on Tissue requests for Solid Tumor Testing. Ensuring specimens met the guidelines for testing.
- Provided technical support to end-users, resolving issues efficiently and enhancing user satisfaction.
- Developed training materials for new software tools, improving the onboarding process for team members.
- Collaborated with cross-functional teams to address client needs, ensuring seamless service.
- Drove implementation of new support technologies, optimizing operational efficiency and elevating user experience.
- Responded to customer inquiries and resolved complaints to establish trust and increase satisfaction.
Reference Lab Coordinator
Florida Cancer Specialists
04.2022 - 07.2024
- Conducted regular audits of laboratory practices, identifying areas for improvement and implementing corrective actions promptly.
- Served as a liaison between management and laboratory personnel, facilitating communication on project updates and challenges related to the reference Lab
- Managed Accessioning Compendium for internal and external testing.
- Managed data transfer information for internal EMR and LIS with outside interfaces with reference labs.
Pathology Lab QA
Florida Cancer Specialists
12.2019 - 04.2022
- Ordering/Organizing common clerical, laboratory, and janitorial supplies
- Worked well in a team setting, providing support and guidance.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Identified issues, analyzed information, and provided solutions to problems
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
Client Services/Path Lab Accessioner
Florida Cancer Specialists
07.2018 - 12.2019
- Answer telephones and give information to callers, take messages, or transfer calls to appropriate individuals
- Trained and mentored new staff on best practices for specimen handling and data entry standards.
- Minimized discrepancies in test outcomes through vigilant monitoring of equipment performance parameters, alerting appropriate personnel if deviations were observed.
- Used Microsoft Word and other software tools to create documents and other communications
- Managed specimen accessioning processes, ensuring accuracy and compliance with organizational protocols.
- Streamlined workflow procedures to enhance efficiency in sample processing and tracking systems.
Utilization Management Coordinator
Florida Cancer Specialists
01.2017 - 07.2018
- Obtained authorizations for chemotherapy treatments promptly, working with multiple payers and FDA guidelines.
- Reviewed clinical documentation for accuracy, ensuring compliance with organizational standards and regulations.
- Coordinated patient care plans to optimize resource utilization and enhance treatment outcomes.
Intake Representative
Florida Cancer Specialists
07.2016 - 01.2017
- Explained eligibility requirements, application details, payment methods, and applicants' legal rights during intake assessment.
- Organized patient files and streamlined operations to improve efficiency.
- Managed patient scheduling using electronic health record systems to enhance workflow efficiency.
- Coordinated patient intake processes to ensure accurate and timely data collection.
Business Office Clerk
Florida Cancer Specialists
07.2015 - 01.2016
- Maintained accurate records using accounting software and spreadsheets.
- Coordinated office communications, ensuring timely information flow among departments.
- Streamlined filing systems to enhance document retrieval and organization efficiency.
- Developed correspondence letters, memos, and emails.
- Coordinated meetings between internal teams and external partners to facilitate productive collaboration.
Education
High School Diploma -
Cypress Lake High School
Fort Myers, FLSkills
- Customer service
- Remote support
- Customer relationship management
- Training and coaching
- Empathy and patience
- WorkDay expertise
- NeoLink expertise
- Office 360 expertise
- LIS expertise
- Data compiling
- Hardware troubleshooting
- Relationship building
Certification
- CPR Certification
- Workday Safety Training
- DOT HAZMAT Training
- BIO Medical Waste Training
- Superuser of LIS
Timeline
Pathology Support Specialists
Florida Cancer Specialists
11.2023 - Current
Reference Lab Coordinator
Florida Cancer Specialists
04.2022 - 07.2024
Pathology Lab QA
Florida Cancer Specialists
12.2019 - 04.2022
Client Services/Path Lab Accessioner
Florida Cancer Specialists
07.2018 - 12.2019
Utilization Management Coordinator
Florida Cancer Specialists
01.2017 - 07.2018
Intake Representative
Florida Cancer Specialists
07.2016 - 01.2017
Business Office Clerk
Florida Cancer Specialists
07.2015 - 01.2016
High School Diploma -
Cypress Lake High School
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