Christina Guillory
Mesquite
Summary
Experienced with warehouse operations, inventory control, and team supervision. Utilizes effective communication and organizational skills to enhance workflow efficiency and team productivity. Track record of implementing process improvements and ensuring high standards of accuracy and safety. Looking for a Long-term career that will provide an opportunity to utilize my skills and motivation, allow me to learn new areas of expertise, and provide room for growth in a stable company.
Overview
18
18
years of professional experience
Work History
Shipping Clerk
RJW Transport
12.2025 - Current
- Processed shipping orders using logistics software to ensure timely dispatch of goods.
- Coordinated with carriers to manage delivery schedules and resolve shipping issues.
- Maintained accurate inventory records through regular audits and system updates.
- Trained new staff on shipping procedures and compliance regulations to enhance team efficiency.
- Assisted in training new employees on company shipping policies and procedures, promoting consistent quality across the team.
- Consistently met customer satisfaction goals through diligent attention to detail and commitment to delivering high-quality service in every shipment handled.
- Monitored scheduled shipment dates to achieve timely delivery, expediting as necessary, and communicating variances to customers.
- Managed high call volumes while maintaining a professional demeanor, resulting in increased customer loyalty.
- Greeted customers and listened closely to problems described to determine solutions.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Monitored communication channels for efficient routing of service requests.
- Collaborated with drivers to resolve issues and ensure adherence to schedules.
- Managed documentation of daily operations for compliance and reporting purposes.
- Answered phone calls and responded to customer emails.
- Generated detailed reports for management review, ensuring accuracy and compliance with company standards.
- Trained new staff on report preparation procedures, ensuring adherence to quality standards and protocols.
- Exercised leadership capabilities by successfully motivating and inspiring others.
- Acted as a team leader in group projects, delegating tasks and providing feedback.
- Worked effectively in fast-paced environments.
Caretaker
Keystone Healthcare
10.2017 - Current
- Maintained clean and well-organized environment to promote clients happiness and safety
- Dressed, groomed, and fed patients with limited physical abilities to efficiently handle basic needs
- Planned optimal meals based on established nutritional plans, including shopping for ingredients and cooking meals.
- Ran errands foot clients and transitioning between beds, wheelchairs and automobiles, providing consistent and safe mobility support.
- Administered all necessary medications as directed by care plan
- Provide mental and emotional support to keep clients happy and healthy.
Trailer Service Supervisor
Stevens Transport
06.2015 - Current
- Opening and closing out work orders, scheduling technicians to take units for road test. Adjusting speed and cruise setting's.
- Cuts new or duplicate keys and stamps with identification. Maintaining all keys in stock in numerical order.
- Document all counts of empty trailer's on property that needs work onto morning reports.
- Audit completed work orders to ensure all charges, labor, and comments are included before closing.
- Inspect damages or mechanical issues before creating work orders for drivers, or technicians.
- Printed, separated, and distributed client invoices. Created credit invoices for returned parts
- Prepared purchase orders, solicited quote proposals and suggested course of action for procurement or requisitions for material and services.
- Reviewed, entered, and maintained manuel and computerized records of purchase requisitions and mechanical data, item purchased, costs, schedule of delivery status of ordered materials and outsourced items to troubleshoot.
- Notified department heads regarding the status of incoming shipments. Utilized excellent customer service skills to communicate with the clients, drivers, and technicians.
- Operate forklift and pallet jack to organize, unload or load parts.
- Inspect trucks and trailers to ensure compliance to emission standards and governmental regulations.
- Check for body damages, missing paint, broken lights, faulty wiring, missing bolts, leaks, cuts and any mechanical or body issues.
- Provide a safe, clean, and friendly environment as well as providing great customer care towards drivers. Help and answer questions to the best of my knowledge.
- Download units, check hours and last DOT inspections. Tag trucks and trailers with stickers to help technicians know which shops unit must be worked in.
- Complete work orders needed for truck shop, body shop, trailer shop or tire shop.
- Previous job description for this company as a parts/warranty clerk.
- Previous job description for this company as a safety lane inspector.
- Coordinated service requests and schedules for efficient workflow management.
- Assisted technicians in diagnosing vehicle issues and recommending appropriate repairs.
- Trained new staff on service writing procedures and customer interaction protocols.
- Oversaw quality control of completed services to ensure adherence to industry standards.
- Assisted in inventory management, helping maintain appropriate stock levels for parts department.
- Enhanced communication between technicians and customers by acting as a liaison, resulting in clear expectations and better understanding of repair services.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Boosted employee morale by recognizing outstanding performance and celebrating team accomplishments.
- Developed training materials to support onboarding of new employees effectively.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Identified operational inefficiencies and implemented corrective measures to increase effectiveness.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Defined clear targets and objectives and communicated to other team members.
Janitorial Supervisor
ABM Janitorial Services
03.2024 - 01.2025
- Supervised daily cleaning operations, ensuring compliance with safety and quality standards.
- Trained and mentored staff on efficient cleaning techniques and equipment usage.
- Developed and implemented cleaning schedules to optimize workflow and service delivery.
- Conducted inspections to maintain high cleanliness standards across facilities.
- Operated industrial cleaning equipment to perform deep cleaning tasks efficiently.
- Conducted regular inspections of warehouse areas for compliance with sanitation standards.
- Implemented waste disposal protocols to promote eco-friendly practices within the facility.
- Collaborated with team members to prioritize cleaning schedules based on operational needs.
- Trained new staff on proper cleaning techniques and safety procedures for warehouse maintenance.
- Developed checklists to streamline daily cleaning routines and enhance productivity.
- Identified areas for improvement in cleaning processes, leading to increased efficiency across operations.
- Prevented pest infestations through diligent inspection, cleaning, and reporting of potential issues.
- Provided recommendations for warehouse cleaning supplies, tools, and equipment to ensure optimal performance levels while maintaining costeffectiveness.
- Managed time efficiently in order to complete all tasks within deadlines.
- Implemented process improvements to reduce downtime in freezing operations.
Console Operator/Warehouse
UPS
01.2008 - 07.2015
- Incident resolution and escalation, event management/facilitation, incident follow up, incident logging, root cause and trending analysis, performing system checks.
- Proactive monitoring of the IT system in the 24x7 world port.
- Performing the beginning of the day/end of day environment administration for the critical sort systems.
- Delivered technical support over the phone in a second level proactive monitoring/resolution environment.
- Examined packages and goods for damage and notified vendors of specific issues requiring replacement
- Carried out duties within fast paced retail environment, providing organized stocking methods and plans
- Monitored work areas for cleanliness and obstacles, moving freights and boxes to keep all aisles free of clutter foot ease of movement.
- Sort packages throughout the hub to correct areas by area codes.
- Previous position for this company as a warehouse loader/sorter.
- Observed and reported suspicious activities and persons.
- Increased productivity through efficient management of multiple tasks on various consoles simultaneously.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Adaptable and proficient in learning new concepts quickly and efficiently.
Education
High School -
North Mesquite High School
Mesquite, TX05-2006
Skills
- Shipping operations, computer savvy, certified forklift operator, customer service oriented, manufacturing and warehouse procedures, material handling, loading and unloading Valid TX driver license client communication, warranty processing, shipping and receiving Intermediate understanding, inbound and outbound calling, high-energy attitude, proficient in Microsoft Office, Outlook, TMT shipping software, Road Call, AS400, Word, Synapse, Putty , and Excel
Timeline
Shipping Clerk
RJW Transport
12.2025 - Current
Janitorial Supervisor
ABM Janitorial Services
03.2024 - 01.2025
Caretaker
Keystone Healthcare
10.2017 - Current
Trailer Service Supervisor
Stevens Transport
06.2015 - Current
Console Operator/Warehouse
UPS
01.2008 - 07.2015
High School -
North Mesquite High School