Summary
Overview
Work History
Education
Skills
Timeline
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Christina Gumataotao

Christina Gumataotao

Jacksonville,FL

Summary

Upbeat, customer-focused Sales Associate with 20 years of experience in retail environments. Flexible and approachable, with strong organizational, and time management skills. Delivers memorable guest experience through welcoming interactions and extensive product knowledge.

Overview

16
16
years of professional experience

Work History

Sales Representative

Arizona Beverages
Jacksonville, FL
01.2020 - Current
  • Analyzed customer feedback to improve products and services.
  • Developed customized sales techniques to successfully sell and upsell services to new and existing clients.
  • Fostered relationships with customers to expand customer base and retain business.
  • Recommended changes in products and services based on customer feedback.
  • Managed inventory levels by ordering sufficient stock for each account.
  • Unboxed new merchandise and restocked shelves in appealing and organized arrangements to promote items.
  • Adhered to company initiatives and achieved established goals.
  • Organized store by returning merchandise to proper areas and restocked displays.
  • Developed key customer relationships to increase sales.

General Manager

76 Gas Station
Jacksonville, FL
10.2018 - 12.2019
  • Supervised employees through planning, assignments, and direction.
  • Managed inventory levels and conducted corrective action planning to minimize long-term costs.
  • Trained employees on duties, policies and procedures.
  • Delegated work to staff, setting priorities and goals.
  • Appraised inventory levels on frequent basis, ordering new merchandise to keep quantities well-stocked.
  • Resolved customer complaints quickly while maintaining high quality standards of service delivery.
  • Maximized time and employee productivity, consolidating data, payroll and accounting programs into centralized systems.
  • Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
  • Maintained relationships with vendors to obtain the best pricing on supplies and materials.
  • Created schedules and monitored payroll to remain within budget.
  • Prepared staff work schedules and assigned team members to specific duties.
  • Conducted employee evaluations to provide adequate feedback and recognize quality performance.
  • Ensured compliance with local health department regulations regarding food safety standards.
  • Performed routine audits of internal controls in order to maintain accuracy of financial records.
  • Monitored inventory levels and placed new orders for merchandise to keep supply well-stocked.

Shift Manager

Hess Express/ Speedway
Jacksonville, FL
11.2007 - 02.2017
  • Assisted in resolving escalated customer service issues in a timely manner.
  • Resolved conflicts between staff members in a professional manner.
  • Responded quickly and effectively to emergency situations as they arose.
  • Reported employee behavioral issues, losses and customer complaints to upper-level management.
  • Conducted training in equipment operations and safety procedures, briefing employees of hazards associated with work.
  • Managed daily cash intake by counting out registers and tabulating profits.
  • Performed regular price checks to ensure accuracy in pricing throughout the store.
  • Provided coaching and guidance to team members when necessary to improve performance.
  • Taught staff upselling techniques to meet revenue targets.
  • Oversaw the training of new employees on customer service, product knowledge, and cash handling techniques.
  • Conferred with management and subordinates to resolve problems or complaints.

Education

High School Diploma -

Flowery Branch High School
Flowery Branch, GA
06-2004

Skills

  • Customer Service
  • Sales Development
  • Territory Sales
  • Account Servicing
  • Customer Relationship Building
  • Staff Training

Timeline

Sales Representative

Arizona Beverages
01.2020 - Current

General Manager

76 Gas Station
10.2018 - 12.2019

Shift Manager

Hess Express/ Speedway
11.2007 - 02.2017

High School Diploma -

Flowery Branch High School

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Christina Gumataotao