Christina Gutierrez

Prepared insurance claim forms, explained benefits, and outlined pricing details for procedures and services.

• Boosted dental practice revenue by optimizing billing procedures and diligently following up on outstanding payments.
• Collaborated closely with dentists to create customized treatment plans that best met individual patient needs while maximizing practice profitability.
• Maintained strict confidentiality of all patient records, ensuring compliance with HIPAA regulations and safeguarding sensitive personal information.
• Maintained a professional and welcoming atmosphere, fostering strong relationships with patients and encouraging referrals.
• Reduced wait times for patients through effective coordination of staff schedules and resource allocation.
• Maintained patient data with required regulatory chart documents, personal information and treatment consultation documentation.
• Enhanced patient satisfaction by streamlining appointment scheduling and managing insurance claims.
• Increased office efficiency by implementing a new electronic records management system for seamless data access.
• Assisted in the recruitment, hiring, and training of high-quality dental staff to ensure exceptional patient care.
• Ensured compliance with all applicable regulations governing dental practices at local, state, and federal levels.
• Oversaw inventory management, ensuring timely procurement of supplies while minimizing costs through strategic vendor negotiations.
• Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
• Evaluated employee performance and conveyed constructive feedback to improve skills.
• Supervised and led team of dental hygienists and support staff of 9
• Effectively resolved patient concerns or complaints, maintaining excellent client relations and promoting ongoing customer loyalty.

• Provided attentive service, regularly checking in on guests to ensure their needs were met.
• Managed cash transactions accurately, ensuring proper handling of payments and tips.
• Increased repeat clientele by building rapport with patrons and anticipating their preferences.
• Developed strong relationships with regular guests, creating personalized experiences that encouraged loyalty.
• Demonstrated flexibility in scheduling availability, working various shifts including weekends, holidays, and late nights based on business needs.
• Enhanced customer experience by efficiently taking and delivering drink orders, providing excellent service.
• Showcased extensive knowledge of cocktail menus, confidently answering questions and making recommendations to suit individual preferences.
• Boosted beverage sales through strategic upselling techniques and promoting daily specials.
• Contributed to team success by assisting co-workers during high-volume periods as needed.
• Maintained clean and organized bar area.
• Maintained accuracy and efficiency when processing sales transactions.
• Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
• Maintained a clean and organized bar area for optimal efficiency during busy shifts.
• Maintained high levels of bar safety by closely monitoring guests' conditions and discontinuing service or asking patrons to leave.
• Set the stage for memorable events by skillfully preparing table settings and event spaces according to client specifications.
• Streamlined operations by adhering to established policies and procedures regarding opening and closing duties, contributing to an efficient work environment.
• Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
• Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.

• Partnered with other departments to facilitate seamless issue escalation when necessary.
• Enhanced customer satisfaction by promptly addressing and resolving inquiries and concerns.
• Collaborated with team members to share best practices and improve overall service quality.
• Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
• Streamlined call handling processes for increased efficiency and reduced wait times.
• Boosted sales with proactive upselling of products and services tailored to individual customer needs.
• Exceeded daily call quotas consistently, demonstrating commitment to productivity targets.
• Managed challenging callers while adhering to company guidelines for respectful communication.
• Improved first call resolution rates by utilizing comprehensive product knowledge during interactions with customers.
• Delivered exceptional service through effective communication, active listening, and empathy towards customers'' situations.
• Handled high-pressure situations with grace, maintaining composure while offering timely support to distressed customers.
• Navigated complex software systems to efficiently access and update customer information during calls.
• Strengthened customer loyalty by providing personalized solutions that addressed their unique needs.
• Balanced multiple priorities effectively in a fast-paced environment without sacrificing attention to detail or quality of service.
• Adhered to company policies and scripts to consistently achieve call-time and quality standards.
• Processed debit and credit card and electronic check payments.
• Learned and maintained in-depth understanding of product information, providing knowledgeable responses to diverse questions.