Christina Guzman
New Braunfels
Summary
Motivated professional with extensive experience in customer service, sales and administrative tasks. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
16
16
years of professional experience
Work History
Inside Sales Representative
Core & Main
07.2023 - Current
- Maintained up-to-date knowledge of available products to best serve customers and maximize sales potential.
- Managed friendly and professional customer interactions.
- Answered customers' questions regarding products, prices, and availability.
- Greeted customers and offered assistance with selecting merchandise, finding accessories and completing purchases.
- Attended monthly sales meetings and quarterly sales trainings.
- Contributed to team objectives in fast-paced environment.
- Set up new accounts, established customer credit and set up payment methods.
Contract Administrative Assistant
Koetter Fire Protection
03.2023 - 07.2023
- Developed and updated spreadsheets and databases to track, analyze, and report on performance and sales data.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Executed record filing system to improve document organization and management.
- Assisted coworkers and staff members with special tasks on daily basis.
Lead Mobile Expert
T-Mobile
05.2008 - 02.2023
- Upsold customers by recommending accessories and promotions to increase revenue.
- Kept customers and other employees up-to-date on latest devices and technology by performing frequent product demonstrations.
- Operated product tools, equipment and point of sale terminals.
- Assisted customers in determining cellular phone needs by asking open-ended questions, clarifying advantages and disadvantages of each product and explaining products by ratings.
- Tracked and recorded department inventory of products.
- Replenished, faced and organized merchandise on shelving.
- Assisted and supported training of new sales associates.
- Monitored entrances and exits to promote store safety and minimize product loss.
- Built customer loyalty and retention by delivering excellent shopping experiences.
- Provided exceptional services and pleasant shopping experiences to retail customers.
- Maintained accurate records of sales and customer information.
- Demonstrated proficient product knowledge to customers and provided detailed product information.
Education
High School Diploma -
Mira Loma Christian School
Mira Loma, CASkills
- Spreadsheet management
- Filing and data archiving
- Invoice Processing
- Relationship building
- Supervising staff
- Customer and client relations
- Team Bonding
Languages
Spanish
Native or Bilingual
Timeline
Inside Sales Representative
Core & Main
07.2023 - Current
Contract Administrative Assistant
Koetter Fire Protection
03.2023 - 07.2023
Lead Mobile Expert
T-Mobile
05.2008 - 02.2023
High School Diploma -
Mira Loma Christian School
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