Katherine Ljubic
Seal Beach,CA
Summary
Results-driven Customer Sales Representative known for high productivity and efficient task completion. Specialize in client relationship management, conflict resolution, and sales strategy development. Excel in communication, adaptability, and problem-solving to enhance customer satisfaction and drive sales growth.
Overview
5
5
years of professional experience
Work History
Inside Sales Representative
Shoreline Supply Co.
Los Alamitos, CA, CA
09.2025 - Current
- Assisted customers with product selection and inquiries at Shoreline Supply Co.
- Processed sales transactions accurately and efficiently for diverse inventory.
- Developed relationships with existing customers through follow-up communications.
- Gave customers quotes based on potential sales.
- Monitored daily sales reports to analyze trends in order to maximize profits.
- Generated weekly, monthly, quarterly and annual sales reports to track performance against goals.
Shift Manager/Key Holder
Juliette's Cafe & Coffee Culture
Newport Beach, CA
11.2024 - 09.2025
- Provided training on store policies, procedures, and standards to new hires and existing staff.
- Managed shift operations by delegating tasks among team members in order to maximize efficiency.
- Monitored inventory levels and placed new orders for merchandise to keep supply well-stocked.
- Handled opening and closing procedures, including counting money in drawers at the beginning and end of the shift.
Cafe Manager
Bravo Toast
West Hollywood, CA
07.2023 - 10.2024
- Trained cafe employees to consistently exceed customers' expectations and provide superior service.
- Negotiated contracts with suppliers to secure competitive prices for products.
- Created and maintained detailed records of all inventory, sales, customers, and orders.
- Maintained effective supply levels by monitoring and reordering food stock, as well as dry goods.
- Developed and implemented customer service policies and procedures for cafe staff.
- Reconciled daily sales each shift, counting register drawers and resolving discrepancies.
Assistant Cafe Manager
Alfred Coffee
Beverly Hills, CA
11.2021 - 06.2023
- Managed day-to-day communications between management team and staff members.
- Monitored stock levels of ingredients and supplies needed for the cafe's operations.
- Consistently maintained high levels of cleanliness, organization, storage and sanitation of food and beverage products to ensure quality.
- Handled business administration functions such as payroll, cash register counting, and supply ordering.
Education
High School Diploma -
Los Alamitos High School
Los Alamitos, CAAssociate Degree - Patisserie and Baking
Le Cordon Bleu College Of Culinary Arts In Los Angeles (Pasadena)
Pasadena, CASkills
- Customer service-oriented
- Inventory management
- Spreadsheet management
- Data entry
- Sales reporting
- Email and phone etiquette
- CRM proficiency
- Effective communication
- Time management
Timeline
Inside Sales Representative
Shoreline Supply Co.
09.2025 - Current
Shift Manager/Key Holder
Juliette's Cafe & Coffee Culture
11.2024 - 09.2025
Cafe Manager
Bravo Toast
07.2023 - 10.2024
Assistant Cafe Manager
Alfred Coffee
11.2021 - 06.2023
High School Diploma -
Los Alamitos High School
Associate Degree - Patisserie and Baking
Le Cordon Bleu College Of Culinary Arts In Los Angeles (Pasadena)