CHRISTINA HALL
Falls Church,VA
Summary
I am an organized and dependable candidate successful at managing multiple priorities with a positive attitude. I am willing to take on added responsibilities to meet team goals.
Overview
9
9
years of professional experience
Work History
Customer Service Representative
Centera Bank
05.2023 - 10.2023
- Managed high-volume transactions during peak hours while maintaining attention to detail, ensuring seamless customer experience.
- Balanced cash drawers accurately at the end of each shift, minimizing discrepancies in financial records.
- Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
- Answered telephone inquiries on checking and savings accounts, loans, and lines of credit.
- Built and strengthened customer relationships by leveraging excellent interpersonal and communication skills.
- Counted and packaged currency and coins.
- Executed wire transfers, stop payments and account transfers.
- Performed account maintenance by closing out accounts and changing customer addresses.
- Maintained friendly and professional customer interactions.
Content and Communications Specialist
Dodge City Community College
09.2021 - 04.2023
- Developed creative design for print materials, brochures, banners, and signs.
- Developed original designs for print/social media, college's magazines and the town newspaper.
- Created engaging social media graphics that drove user engagement and increased online visibility.
- Managed multiple projects simultaneously, ensuring timely completion of deliverables while maintaining high-quality standards.
- Photographed high-quality images for various print and digital projects.
- Achieved consistent look and feel across all college materials, reinforcing brand identity.
- Utilized Adobe Creative Suite and Microsoft Office Suite to develop creative designs.
- Performed both set up and tear down for events promoting the college.
Instructor and Front Desk
Fairfax Ice Arena
03.2015 - 01.2017
- Answered telephone inquiries about lessons and events going on in the ice skating arena.
- Assisted customers in registering for lessons, camps, and shows.
- Instructed ice skating lessons to all ages for a range of beginner levels.
- Assisted in running summer ice skating camps for ages four through six.
Education
Bachelor of Arts - Digital Media in Visual Design
McPherson College
05.2021
Skills
- Customer Service
- Compassionate
- Hardworking
- Problem-solving abilities
- Computer Proficiency
- Microsoft Excel
- Microsoft Outlook
- Adobe Creative Suite
- Filing
- Money handling abilities
- Multi-line phone talent
- Graphic Design
- Branding and Identity
- Digital design
VOLUNTEER AND ACHIEVEMENT
- Senior Double Gold medalist US Figure Skating, Fairfax, Virginia, 05/2017
- Coached Youth Soccer, McPherson, Kansas, 03/2019 - 03/2021
- McPherson College Women's Soccer and Cheerleading student-athlete
Timeline
Customer Service Representative
Centera Bank
05.2023 - 10.2023
Content and Communications Specialist
Dodge City Community College
09.2021 - 04.2023
Instructor and Front Desk
Fairfax Ice Arena
03.2015 - 01.2017
Bachelor of Arts - Digital Media in Visual Design
McPherson College
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