CHRISTINA HALTOM
Benton,Kentucky
Summary
Knowledgeable and dedicated customer service professional with extensive experience in food service and retail industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
23
23
years of professional experience
Work History
Customer Service Representative
Dollar General Store
Benton, Kentucky
05.2021 - Current
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Cultivated customer loyalty, promoted repeat customers and improved sales.
- Fielded customer questions regarding available merchandise, sales, current prices and upcoming company changes.
- Recommended products to customers, thoroughly explaining details.
Customer Service Representative
Walgreens
Murray, KY
10.2020 - 11.2021
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Cultivated customer loyalty, promoted repeat customers and improved sales.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Responded to customer requests for products, services and company information.
- Provided information regarding charge accounts and loyalty programs.
- Fielded customer questions regarding available merchandise, sales, current prices and upcoming company changes.
- Answered customer telephone calls promptly to avoid on-hold wait times.
Kennel Worker
McCracken County Humane Society
Paducah, Kentucky
11.2020 - 04.2021
- Monitored and maintained food and water of boarded animals according to animal dietary health guidelines.
- Performed pet intake to gain necessary information concerning health, behaviors, potential allergies and other details to provide complete records and methods of owner contact.
- Protected animals from care errors by maintaining clear and secure tags.
- Promoted good hygiene in animals by seeing to grooming needs.
- Maintained sanitary conditions for animals by cleaning living spaces and cages according to state health code guidelines.
- Kept animals clean and free of contaminants to promote optimal health.
- Cared for sick or injured animals by seeking out veterinary care and notifying owners.
- Collected animal waste produced on walks and discarded in trash or approved receptacles.
- Contributed to client retention by consistently providing outstanding customer service to both clients and pets.
Lead Hostess
Kentucky Dam Village State Resort Park
Gilbertsville, KY
10.2003 - 07.2020
- Assigned patrons to tables suitable for needs and restaurant section rotation.
- Took reservations and to-go orders by phone, answered customer questions and informed of accurate wait times.
- Cultivated positive guest relations by managing information and orchestrating speedy seating.
- Kept detailed payment records throughout shift to complete cash and card payments.
- Conducted dining room and server checks to assess readiness for expected customer loads.
- Assisted managers with quickly resolving service- and food-related issues.
- Routinely supported other areas of restaurant by answering telephones and completing financial transactions for other staff members.
- Used cash registers and credit card machines to cash out customers.
- Watched dining area staff to evaluate server loads and calculate accurate wait times.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
- Checked and restocked server areas and organized and got change for front counter.
- Governed dining area with natural leadership talents and organizational strategies focused on balancing guest and business needs.
- Answered customer questions about hours, seating and menu information.
- Helped maintain staffing schedule for all events and dinning room.
Education
Bachelor of Science - Elementary Education
Murray State University
Murray, KY05.1997
High School Diploma -
Hickman County High School
Clinton, KY05.1992
Skills
- Upbeat and Positive Personality
- Order and Refund Processing
- Calm and Professional Under Pressure
- Upselling Products and Services
- Customer Data Confidentiality
- Responding to Difficult Customers
- Understanding Customer Needs
- Data Entry and Maintenance
- Issue and Complaint Resolution
- Verbal and Written Communication
- Patient and Empathetic
Additional Information
I have also volunteered as a resident attendant at Wranglers Campground in Land Between the lakes.
Timeline
Customer Service Representative
Dollar General Store
05.2021 - Current
Kennel Worker
McCracken County Humane Society
11.2020 - 04.2021
Customer Service Representative
Walgreens
10.2020 - 11.2021
Lead Hostess
Kentucky Dam Village State Resort Park
10.2003 - 07.2020
High School Diploma -
Hickman County High School
Bachelor of Science - Elementary Education
Murray State University