Christina Hamilton
Los Angeles
Summary
Results-driven case manager skilled in client advocacy, behavioral strategies, and community collaboration. Successfully facilitated communication between clients and service providers, ensuring continuity of care and enhanced client outcomes.
Overview
8
8
years of professional experience
Work History
Case Manager - TLS SPA 4
First To Serve
Los Angeles
08.2024 - Current
- Conducted comprehensive assessments of client needs and service eligibility.
- Coordinated resources and services to support client goals effectively.
- Developed individualized care plans in collaboration with clients and families.
- Maintained accurate case documentation and updated client records regularly.
- Facilitated communication between clients and service providers to ensure continuity of care.
- Trained new staff on case management protocols and best practices.
- Provided case management services including intake, assessment, crisis intervention, advocacy, referral and monitoring of families.
- Counseled clients on available resources within the community that could help meet their needs.
Case Aide
Percy Village
Los Angeles
06.2023 - 06.2024
- Organized and maintained client records and documentation efficiently.
- Supported caseworkers in coordinating services for clients as needed.
- Monitored client behavior and reported changes to supervisors promptly.
- Collaborated with community resources to enhance client services.
- Participated in team meetings to discuss case strategies and updates.
- Developed strategies for resolving disputes between parties involved in a case.
- Organized group sessions for clients aimed at helping them identify goals and develop plans of action.
Behavioral Therapist
Behavior and Education Inc
Torrance
04.2022 - 06.2023
- Developed individualized treatment plans for clients with behavioral challenges.
- Educated families on behavioral strategies and intervention methods.
- Participated in multidisciplinary team meetings for holistic care approaches.
- Tracked client behavior by reviewing behavior incident reports and creating and adjusting behavior management plans.
- Taught and helped children develop new verbal, communication and social skills necessary for living healthy lifestyles.
- Maintained accurate records of clinical progress notes detailing all relevant information from each session.
- Encouraged parents to use positive reinforcement techniques such as rewards systems for desired behaviors.
- Provided guidance and support to families, helping them better understand the needs of their children with behavioral challenges.
Assistant Store Manager
Victoria Secret
Beverly Hills
06.2018 - 01.2021
- Assisted in daily store operations and team management.
- Trained and developed staff on customer service best practices.
- Managed inventory control and stock replenishment processes.
- Resolved customer complaints to ensure satisfaction and loyalty.
- Monitored sales performance and identified improvement areas.
- Implemented store policies and procedures for operational efficiency.
- Managed the day-to-day operations of the store, including customer service, inventory management and staff scheduling.
Assistant Store Manager
Champs Sporting Goods
Culver City
01.2018 - 06.2018
- Supervised a team of employees and provided ongoing training to ensure high levels of customer satisfaction.
- Completed frequent walk-throughs and directed team members to correct issues impacting store appearance or professionalism.
- Monitored sales activities to ensure that customers receive satisfactory service and quality goods.
- Interviewed and vetted job applicants to make effective hiring decisions and fill vacancies with strong team members.
- Checked monthly sales and performance reports to support operational planning and strategic decision-making.
- Delegated assignments based on team strengths to optimize floor coverage and service levels.
- Provided mentorship for employees to generate sales, promote effective upselling and cross-sell to improve retail productivity.
Education
Bachelor of Arts - Liberal Studies
Mount Saint Mary's University
Los Angeles, CASkills
- Case documentation
- Client advocacy
- Crisis intervention
- Care plan development
- Resource coordination
- Community collaboration
- Conflict resolution
- Behavioral strategies
- Transition follow-up
- Outreach programs
- Cross-cultural sensitivity
Timeline
Case Manager - TLS SPA 4
First To Serve
08.2024 - Current
Case Aide
Percy Village
06.2023 - 06.2024
Behavioral Therapist
Behavior and Education Inc
04.2022 - 06.2023
Assistant Store Manager
Victoria Secret
06.2018 - 01.2021
Assistant Store Manager
Champs Sporting Goods
01.2018 - 06.2018
Bachelor of Arts - Liberal Studies
Mount Saint Mary's University