Summary
Overview
Work History
Education
Skills
Timeline
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Christina Hankins

Falmouth,IN

Summary

A proven achiever with extensive experience in sales and customer service, notably at RDI Corporation. Skilled in CRM proficiency and interpersonal communication, I excel in client relationship building and strategic sales development. Demonstrated success in enhancing customer satisfaction and loyalty, achieving top-performing status through innovative sales techniques and effective team leadership. Enthusiastic Sales and Customer Service professional with expertise in communication and negotiating. Driven to provide superior quality customer service. Innovative in leveraging extensive knowledge of products and services as well as creating solutions for customers to drive loyalty, retention, and revenue. Highly adept at training, managing, coaching, and mentoring sales and customer service associates with a talent for interacting with staff at all levels of the organization and the public. Seasoned Sales Representative is knowledgeable about selling in B2C environments. Leverages exceptional customer relations experience to win new customers. Skilled at demonstrating products and closing sales with a tenacious and driven approach. Talented networker with expertise in cold calling, strategic planning, and task prioritization focused on maximizing efficiency and sales success. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. To seek and maintain a full-time position that offers professional challenges utilizing interpersonal skills, excellent time management, and problem-solving skills.

Overview

23
23
years of professional experience

Work History

Sales Representative

RDI Corporation
11.2020 - Current
  • Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
  • Generated additional sales opportunities with upselling and cross-selling techniques.
  • Expanded customer base through cold calling, networking, and relationship building.
  • Increased sales revenue by identifying and targeting high-potential accounts.
  • Maintained up-to-date knowledge of industry trends for informed decision-making during client interactions.
  • Developed and maintained comprehensive understanding of products, services and competitors to enhance sales presentations.
  • Retained excellent client satisfaction ratings through outstanding service delivery.
  • Used customer insights to develop innovative sales strategies to increase sales.
  • Trained and mentored new sales representatives.
  • Consistently met or exceeded quotas by implementing strategic sales plans and effective time management.
  • Generated weekly and monthly reports on sales performance to provide recommendations to meet sales goals.
  • Increased repeat business by fostering trust-based relationships with key accounts through regular communication.
  • Developed tailored solutions in response to unique customer needs, increasing overall satisfaction rates.
  • Achieved top performer status consistently through dedication to meeting goals and exceeding expectations.
  • Developed and implemented marketing plans to increase brand awareness and drive sales.
  • Boosted internal collaboration within the sales team by sharing best practices and offering mentorship when needed.
  • Utilized CRM software to manage client information, track leads, and monitor sales progress efficiently.
  • Streamlined sales processes by identifying inefficiencies and implementing improvements for enhanced productivity.
  • Listened to customer needs and desires to identify and recommend optimal products.
  • Prioritized helping customers over completing other routine tasks in store.
  • Established a positive work environment through clear communication, encouragement, and recognition of achievements.
  • Actively participated in industry conferences as both an attendee and speaker to further develop professional network connections.
  • Maintained a strong understanding of competitor offerings, enabling the team to better position our products and services in the market.
  • Conducted regular market research to stay ahead of industry trends and adjust strategies accordingly.
  • Provided comprehensive training programs for new hires to ensure they were well-equipped for success in the field.
  • Implemented continuous improvement initiatives within the team, resulting in enhanced productivity levels over time.
  • Streamlined internal processes for increased efficiency in lead generation and follow-up activities within the team.
  • Enhanced customer experience by addressing concerns promptly and providing tailored solutions based on their needs.
  • Utilized data analysis tools to monitor sales metrics and make informed decisions on strategy adjustments when needed.
  • Led a team of sales representatives to improve overall performance through mentoring, coaching, and regular evaluations.
  • Implemented innovative sales techniques to enhance team productivity and drive results.
  • Trained new employees on customer service, money handling and organizing strategies.
  • Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
  • Achieved or exceeded company-defined sales quotas.
  • Maintained current knowledge of evolving changes in marketplace.
  • Contributed to team objectives in fast-paced environment.
  • Set and achieved company defined sales goals.
  • Collaborated with other department supervisors to ensure smooth operations across all areas of the company.
  • Trained, coached, and mentored new sales associates for maximum performance.
  • Up-sold and cross-sold products effectively, driving sales and increasing revenue.
  • Reached out to prospective leads through cold calling, applying variety of established selling methods.
  • Provided leadership, guidance and direction to sales team members, offering assistance with any need at any time.
  • Monitored daily sales performance and provided feedback to each team member.
  • Assisted sales team members in developing customer relationships, and building customer loyalty.
  • Maintained up-to-date knowledge of products and services offered to customers.
  • Trained and coached sales team members on best practices for customer service and sales techniques.
  • Streamlined and monitored quality programs to alleviate overdue compliance activities.

USPS Rural Mail Delivery

USPS, United States Postal Service
10.2019 - 11.2020
  • Developed strong relationships with rural customers through consistent communication and exceptional service quality.
  • Assisted in training new employees on proper procedures for sorting, loading, and delivering mail in a rural setting.
  • Handled accurate cash payments for postage and incurred fees.
  • Utilized USPS technology tools effectively to track packages accurately throughout the delivery process.
  • Adhered to all postal regulations while delivering mail, upholding the USPS standard of professionalism.
  • Achieved high levels of accuracy in mail sorting and delivery by consistently double-checking addresses and package labels.
  • Followed safety protocols and regulations while driving, upholding professional service reputation.
  • Maintained records on customers with mail forwarding and change of address requests.
  • Handled sensitive materials confidentially, protecting customer privacy and meeting USPS guidelines for secure mailing practices.
  • Organized mail ahead of delivery runs for correct routing.
  • Provided excellent customer service, addressing concerns and assisting with inquiries from rural customers.
  • Demonstrated flexibility by covering additional routes as needed or stepping in for absent colleagues when necessary.
  • Managed time effectively to accommodate fluctuations in workload due to seasonal demands or unexpected challenges.
  • Communicated regularly with supervisors regarding route progress, issues encountered, or any necessary adjustments needed.
  • Secured and properly stored packages for delivery to eliminate damage risks.
  • Reduced late deliveries by maintaining an organized and efficient route schedule.
  • Enhanced customer satisfaction by providing timely and accurate mail delivery to rural areas.
  • Navigated various weather conditions safely while adhering to deadlines, ensuring consistent mail delivery despite unforeseen obstacles.
  • Promoted a positive work environment by fostering teamwork amongst colleagues during peak times or challenging situations.
  • Sorted mail according to order of address appearance for easy access in field.
  • Distributed items on time and to correct locations for punctual, professional mail services.
  • Signed and received mail with signature requirements upon delivery and loading.
  • Remained physically fit to safely lift and transport packages weighing up to 70 pounds.
  • Ensured safe delivery of packages by following proper handling procedures and using appropriate equipment.
  • Identified postage discrepancies and escalated for resolution to limit customer delays.
  • Maintained vehicle cleanliness and functionality, ensuring optimal performance for daily deliveries.
  • Conducted daily maintenance and safety checks on delivery vehicles, limiting service delays and disruptions.
  • Collected mail from post office boxes and distributed goods to correct addresses.
  • Delivered mail and packages to customers on prescribed route while processing check submissions, money orders, and stamp purchases in field.
  • Collaborated with other team members to identify inefficiencies in current mail processes and implement improvements.
  • Coordinated closely with local post offices to ensure smooth hand-off of sorted mail for final delivery.
  • Streamlined the sorting process for faster mail distribution and improved overall efficiency.
  • Optimized route efficiency through regular analysis of route data and implementing changes accordingly.
  • Wrote detailed trip reports with notable details about road conditions, weather, and obstacles encountered.
  • Directly interacted with customers to deliver mail, packages, and ordered goods.
  • Loaded and secured items in trucks to avoid damage to parcels during delivery.
  • Sorted and placed mail into mailboxes and post office boxes with high levels of accuracy.
  • Greeted customers and answered questions regarding mail pick up times, postal regulations, and delivery costs.
  • Observed traffic and safety regulations for safe transport and delivery of mail.
  • Altered routes to accommodate changing conditions or road closures in delivery areas.
  • Communicated customer complaints, requests, and feedback to company management for swift resolution.
  • Employed GPS and other navigational tools to find shortest routes to locations.
  • Utilized mail processing machines in weighing, stamping and processing mail items.

Assembly Line Production Worker

Trane Ingersoll Rand
10.2018 - 01.2019
  • Maintained a clean and organized workstation, ensuring optimal productivity and safety for all workers.
  • Contributed to overall team success by meeting daily production targets consistently.
  • Collaborated effectively with team members to maintain smooth workflow and efficient product assembly.
  • Demonstrated adaptability by learning new procedures quickly when changes were implemented on the production line.
  • Operated various tools and equipment proficiently for faster product assembly without compromising quality.
  • Exceeded company expectations regarding punctuality and attendance, demonstrating a strong work ethic and commitment to the success of the assembly line team.
  • Reduced errors in assembled products by maintaining a keen attention to detail and following instructions closely.
  • Achieved consistent results in product quality while maintaining a fast-paced work environment on the assembly line.
  • Enhanced production efficiency by assembling products quickly and accurately on the assembly line.
  • Maximized output by working efficiently under pressure during periods of high demand or tight deadlines.
  • Displayed strong problem-solving abilities when faced with challenges during the assembly process, finding solutions efficiently without compromising quality or speed.
  • Adhered to strict safety protocols, minimizing workplace accidents and injuries during the assembly process.
  • Assisted with training new employees, sharing expertise and best practices for assembly line work.
  • Managed inventory of parts required for assembly, notifying supervisors of low stock levels when necessary.
  • Troubleshot issues with machinery or components promptly, preventing delays in the overall production process.
  • Conducted routine maintenance checks on equipment, ensuring proper functionality at all times.
  • Promoted teamwork among colleagues through effective communication skills and collaboration efforts on the production floor.
  • Increased product quality through thorough inspection of assembled items before packaging.
  • Supported supervisors in monitoring performance metrics, providing input for continuous improvement initiatives.
  • Streamlined assembly processes by identifying bottlenecks and suggesting improvements to management.
  • Completed durable assemblies and subassemblies with hand and power tools.
  • Assisted quality assurance by inspecting items and removing defective parts.
  • Performed visual and functional inspection of components to determine quality and identify defects.
  • Assembled components with minimal supervision, exceeding expected project milestones.
  • Boxed, labeled, and transported items to support assembly operations.
  • Conducted quality assurance inspections on finished components and identified issues.
  • Streamlined production process to maximize safety and productivity.
  • Troubleshot assembly line to repair malfunctions and avoid disruptions.
  • Kept work areas clean, organized, and safe to promote efficiency and team safety.
  • Operated various machines used in production processes.

Stay at Home Mom

Self
11.2006 - 01.2018
  • Self-motivated, with a strong sense of personal responsibility.
  • Worked effectively in fast-paced environments.
  • Skilled at working independently and collaboratively in a team environment.
  • Proven ability to learn quickly and adapt to new situations.
  • Excellent communication skills, both verbal and written.
  • Worked well in a team setting, providing support and guidance.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Assisted with day-to-day operations, working efficiently and productively with all team members.
  • Passionate about learning and committed to continual improvement.
  • Worked flexible hours across night, weekend, and holiday shifts.
  • Managed time efficiently in order to complete all tasks within deadlines.
  • Organized and detail-oriented with a strong work ethic.
  • Paid attention to detail while completing assignments.
  • Used critical thinking to break down problems, evaluate solutions and make decisions.
  • Strengthened communication skills through regular interactions with others.
  • Adaptable and proficient in learning new concepts quickly and efficiently.
  • Learned and adapted quickly to new technology and software applications.
  • Proved successful working within tight deadlines and a fast-paced environment.
  • Developed and maintained courteous and effective working relationships.
  • Demonstrated strong organizational and time management skills while managing multiple projects.
  • I also gave birth to my oldest son is the reason for the gap in work history.
  • I also gave birth to my 2nd son in 2008 then a delay in work history continued.

Assembly Line Production Worker

GECOM
01.2006 - 12.2006
  • Maintained a clean and organized workstation, ensuring optimal productivity and safety for all workers.
  • Monitored production processes to identify and address potential issues.
  • Developed and implemented process improvement strategies.
  • Collaborated with engineering teams to improve production efficiency.
  • Installed, adjusted and repaired automated machines and robots.
  • Managed inventory of parts and components.
  • Operated finishing tool to prepare products for inspections and packaging.
  • Facilitated collaboration between production and other departments.
  • Adjusted equipment to meet different productivity levels.
  • Maintained order accuracy and customer satisfaction by double-checking packing labels while packaging products.
  • Investigated and resolved production issues.
  • Assembled products and components and made proactive adjustments to settings to produce work within tight tolerances.
  • Completed daily inspection of machines and equipment.
  • Performed quality checks on finish products to verify compliance specifications and assign appropriate quality grades.

Server

Pizza King Inc
05.2001 - 04.2005
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
  • Cultivated warm relationships with regular customers.
  • Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
  • Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
  • Maintained a clean and orderly dining area for an enjoyable guest experience.
  • Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
  • Assisted in training new hires, providing guidance on restaurant standards and best practices.
  • Resolved customer complaints promptly and professionally to maintain positive reputation.
  • Maintained clean and organized dining areas to uphold restaurant hygiene standards.
  • Handled cash transactions accurately, contributing to balanced daily financial reports.
  • Set positive tone for entire dining experience as first point of contact for incoming guests.
  • Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.
  • Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
  • Developed strong rapport with regular customers through genuine hospitality efforts leading to repeat business.
  • Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
  • Explained menu items and suggested appropriate options for food allergy concerns.
  • Coordinated with kitchen staff to ensure timely delivery of orders, resulting in satisfied customers.
  • Used slow periods to restock supplies, ice, trays, and delivery bags.
  • Adhered to proper food handling procedures and safety guidelines for the well-being of guests and team members alike.
  • Utilized communication practices with kitchen staff to deliver customer meals in timely manner.
  • Implemented effective communication strategies between front-of-house and back-of-house staff for streamlined operations.
  • Consistently met or exceeded performance goals related to sales targets, customer satisfaction ratings, and order accuracy.
  • Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
  • Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
  • Maximized table turnover rate by efficiently managing reservations and seating arrangements.
  • Learned and followed local alcohol laws to keep restaurant compliant with regulations while serving spirits.
  • Seated customers in timely manner by managing reservations and waitlists skillfully.
  • Utilized expert knowledge of dietary restrictions to assist patrons in making informed menu selections tailored to individual preferences or limitations.
  • Participated in ongoing professional development opportunities to stay current on industry trends and improve service offerings continually.
  • Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
  • Answered customers' questions, recommended items, and recorded order information.
  • Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
  • Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
  • Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
  • Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
  • Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers.
  • Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
  • Processed orders and sent to kitchen employees for preparation.
  • Helped customers with dietary restrictions, allergies and intolerances obtain safe, delicious food by working closely with kitchen staff on alternatives.
  • Presented menus to patrons promptly after seating and answered questions about menu items, making recommendations upon request.
  • Printed dining checks with total due, collected payment and offered receipts to complete transactions.
  • Strategically timed check-ins with customers to take orders and confirm satisfaction with meals after delivery, taking action to correct any problems.
  • Increased sales significantly by upselling higher-end products to customers.
  • Inspected dishes and utensils for cleanliness.
  • Checked guests' identification before serving alcoholic beverages.
  • Supervised dining table set-up to prepare for diversity of event types, following strict service standards.
  • Monitored patrons for alcohol intake to appropriate levels and took measures to curtail inappropriate behavior.

Education

High School Diploma -

Rushville Consolidated High School
Rushville, IN
06.2006

Skills

  • Customer Service
  • Customer Relations
  • Customer Relationship Building
  • Interpersonal communication skills
  • Sales Presentations
  • Product and service knowledge
  • Sales strategy development
  • Sales Development
  • Product and Service Sales
  • Customer Retention
  • Client Service
  • Negotiation Tactics
  • Upselling and Cross Selling
  • Objection handling
  • Relationship selling
  • Sales consultation
  • Process Improvement
  • Performance Improvement
  • Strategic Planning
  • Customer Success Management
  • Account Management
  • Strategy Development
  • Cold-calling
  • Lead prospecting
  • Staff Training
  • Performance Tracking
  • CRM proficiency
  • Client Account Management
  • Systems and software expertise
  • Records Management
  • Account Servicing
  • Promotional planning
  • Prospecting skills
  • Network development
  • Retention Strategies
  • Personnel Training
  • Strong Communication and Interpersonal Skills
  • Adaptable and Flexible
  • Attention to Detail
  • Friendly and Helpful
  • Creative Thinking
  • Product Knowledge
  • Honest and Dependable
  • Meeting Sales Goals
  • Goal-Driven
  • Reliable and Responsible
  • Customer Assistance
  • Team Leadership
  • Positive Customer Engagement
  • Sales and Promotions
  • Excellent Written and Verbal Communication
  • Building Customer Loyalty
  • Organization
  • Decision-Making
  • Engaging with Diverse Customers
  • Computer Proficiency and Microsoft Office
  • Exceeding Customer Expectations
  • Documentation And Reporting
  • Safety and Cleanliness Standards
  • Store Organization
  • Team Supervision
  • Microsoft applications proficiency
  • Flexible Hours
  • Retail Merchandising
  • Basic Mathematics
  • Payment Processing
  • Store Opening and Closing
  • Ability to Lift 40 pounds
  • Brand Promotion
  • Sales floor organization

Timeline

Sales Representative

RDI Corporation
11.2020 - Current

USPS Rural Mail Delivery

USPS, United States Postal Service
10.2019 - 11.2020

Assembly Line Production Worker

Trane Ingersoll Rand
10.2018 - 01.2019

Stay at Home Mom

Self
11.2006 - 01.2018

Assembly Line Production Worker

GECOM
01.2006 - 12.2006

Server

Pizza King Inc
05.2001 - 04.2005

High School Diploma -

Rushville Consolidated High School

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Christina Hankins