Christina Hanley
Mcdonald,PENNSYLVANIA
Summary
Proven Mortgage Loan Officer with a track record of enhancing client retention. Skilled in financial analysis and relationship selling, consistently delivering outstanding customer service and achieving goals. Expert in loan origination and credit history review, demonstrating meticulous attention to detail and a results-driven approach. Possesses deep understanding of credit analysis, loan origination and closing. Offers great time management and task prioritization skills.
Overview
20
20
years of professional experience
Work History
Mortgage Loan Officer
Holland Mortgage Advisors
10.2021 - Current
- Maintained high level of customer satisfaction by providing prompt and accurate loan status updates.
- Enhanced client retention by providing outstanding service throughout the mortgage process, from pre-approval to closing.
- Assisted clients in selecting correct loan product and terms to meet needs and financial goals.
- Collaborated with underwriting and processing teams to resolve issues and expedite loan approvals.
Mortgage Loan Officer
Union Home Mortgage
12.2020 - 10.2021
- Enhanced client retention by providing outstanding service throughout the mortgage process, from pre-approval to closing.
- Analyzed loan applications and credit reports to determine loan eligibility and risk level.
Negotiator
National City, Merrill Lynch, Bank of America,
03.2005 - 08.2012
- Managed a high volume of cases simultaneously while maintaining attention to detail, prioritizing tasks as needed to meet deadlines.
- Provided exceptional customer service during collections calls, leading to positive feedback from clients and improved relationships.
- Decreased delinquency rates through consistent follow-ups, negotiation skills, and timely resolution of disputes.
Education
Associate of Science - Business Management
University of Phoenix, Anthem
Tempe, AZSkills
- Goal-Oriented
- Relationship selling
- Loan Origination
- Financial Analysis
- Document Review
- Underwriting knowledge
- Customer service-focused
- Attention to Detail
- Credit History Review
Timeline
Mortgage Loan Officer
Holland Mortgage Advisors
10.2021 - Current
Mortgage Loan Officer
Union Home Mortgage
12.2020 - 10.2021
Negotiator
National City, Merrill Lynch, Bank of America,
03.2005 - 08.2012
Associate of Science - Business Management
University of Phoenix, Anthem
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