Professional and detail-oriented administrative professional with 4 years of experience as an Office Manager and 10 months of retail sales experience. Skilled in office administration, scheduling, records management, payroll, Microsoft Excel, customer service, and coordinating daily operations to ensure efficiency. Experienced in building positive relationships with clients, supporting team success, and improving workplace productivity while maintaining a high level of professionalism and accuracy.
Overview
5
5
years of professional experience
Work History
Office Manager
Baumberger & Associates, Inc.
01.2004 - 09.2008
Managed multi-phone system
Oversaw inventory management, optimizing supply levels for office needs.
Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
Completed weekly payroll for thirteen employees and bi-weekly payroll for two employees.
Sales Associate
Zales The Diamond Store
11.2005 - 07.2006
Assisted customers in selecting jewelry, providing personalized recommendations based on preferences and needs.
Maintained knowledge of product features, promotions, and inventory to enhance customer experience.
Processed transactions efficiently using point-of-sale systems, ensuring accuracy in sales and returns.
Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
Prioritized helping customers over completing other routine tasks in store.
Worked to meet or exceed special targets for credit card applications and specific product promotions.
Bookseller
Waldenbooks
09.2005 - 05.2006
Operated point-of-sale systems for efficient transactions and customer service interactions.
Resolved customer inquiries and complaints promptly, ensuring a positive shopping experience.
Maintained an up-to-date knowledge of current literary trends, ensuring accurate recommendations for customers.
Participated in promotional events to enhance customer engagement and drive sales.
Collaborated with team members to create appealing book displays that attracted customers.
Contributed to a welcoming store atmosphere by engaging with customers and sharing personal insights on various titles.
Improved overall store appearance through regular cleaning tasks and attention to detail, contributing to a positive shopping experience for customers.