Summary
Overview
Work History
Education
Skills
Accomplishments
Languages
Timeline
Generic

Christina Haskins

Brooklyn,CT

Summary

I set goals for every shift no matter the job and I make sure by the end of every shift I have reached my goal for the day . I like to give each person I come into contact with a great first impression because I want the person I’m helping to feel great after they left my presence and I also want them to feel like they can always come back and get help if needed . I am easily approachable. I’m easy to work with and get along with as I am a people person . Any job that I do I put 110 percent into it all and I make sure I do my job as accurate and efficient as I could to make the work place flow much easier .

Overview

9
9
years of professional experience

Work History

Travel Agent

Global Contact Services
2021.04 - 2023.07
  • Arranged travel accommodations for groups, couples, executives, and special needs clients.
  • Designed personalized vacation experiences based on thorough understanding of each client''s interests, budget constraints, and desired outcomes.
  • Increased client satisfaction by creating customized travel itineraries tailored to individual preferences and needs.
  • Provided exceptional customer service by promptly addressing concerns and resolving issues, leading to positive reviews and recommendations from satisfied clients.
  • Streamlined booking processes for improved efficiency and reduced wait times for customers.

Retail Customer Service Associate

Modells Sporting Goods
2016.04 - 2019.01
  • Maintained a clean and organized store environment, enhancing customer shopping experience.
  • Kept customer spaces clean, neat and organized for maximum appeal.
  • Handled cash register operations accurately, minimizing discrepancies while reconciling daily financial reports.
  • Educated customers about ongoing promotions and special offers, driving additional revenue for the store.
  • Processed returns and exchanges efficiently, ensuring customer satisfaction and trust in the company''s policies.
  • Assisted in setting up promotional displays to attract customer attention towards specific products or brands.
  • Resolved customer complaints professionally, maintaining a positive brand image and fostering long-term relationships with clients.
  • Assisted customers with product selection, increasing sales and promoting brand loyalty.
  • Enhanced customer satisfaction by providing exceptional service and addressing inquiries promptly.
  • Trained new employees on company policies, procedures, and best practices in retail customer service delivery.
  • Fulfilled customers' special requests for merchandise and delivery times.
  • Managed merchandise inventory levels, reducing stock shortages and optimizing product availability for customers.
  • Assembled completed orders and processed accurate payments to minimize accounting errors.

Security Officer

Babies R Us
2014.05 - 2018.10
  • Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
  • Conducted regular patrols of key areas to spot and control security concerns.
  • Acted quickly during emergency situations to reduce opportunity for damage and injury.
  • Patrolled and monitored premises in company vehicle, on bicycle, and by foot.
  • Provided excellent customer service while addressing visitor inquiries or concerns related to facility safety or access control procedures.
  • Maintained a safe environment for employees and visitors through continuous risk assessment and threat analysis.
  • Reported suspicious activities and persons to law enforcement.
  • Monitored and authorized entrance and departure of vehicles, cargo trucks, and visitors.
  • Oversaw daily monitoring and patrolled buildings, grounds, and work sites.
  • Improved overall security by conducting regular patrols and monitoring surveillance systems.
  • Wrote detailed reports on property damage, theft, presence of unauthorized persons and unusual incidences.
  • Protected facility and property guests by regularly circulating premises and monitoring surveillance feeds.
  • Decreased instances of theft, vandalism, and trespassing through diligent observation and reporting suspicious activities.
  • Responded effectively to emergencies or disturbances, prioritizing the safety of personnel while minimizing property damage or loss.

Education

Law -

Berkeley College
New York, NY
05.2017

New Dawn Charter High School
Brooklyn, NY
06.2013

Southside Charter High School
Brooklyn, NY
06.2012

Skills

  • Itinerary Planning
  • Travel industry expertise
  • High volume environments
  • Geography Knowledge
  • Retail Sales
  • Special needs travelers
  • Service Promotion
  • Company guidelines and procedures
  • Mentoring and training
  • Customer Service
  • Microsoft Office
  • Travel Planning
  • Data Entry
  • Payment Processing
  • Reservations Booking
  • Customer Referrals
  • Cash Handling
  • Client Records
  • Emergency Response

Accomplishments

  • Reduced shoplifting rates by Number% through improved surveillance procedures.
  • Helped company recover $Amount by identifying and reporting internal theft.
  • Successfully completed two-week security training program.
  • Established and maintained anti-hijack and major theft protocol.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Collaborated with team of Number in the development of Project name.
  • Achieved Result by introducing Software for Type tasks.
  • Supervised team of Number staff members.
  • Achieved Result by completing Task with accuracy and efficiency.
  • Achieved Result through effectively helping with Task.
  • Resolved product issue through consumer testing.
  • Documented and resolved Issue which led to Results.
  • Cross-trained on the agency manager's tasks and responsibilities and was entrusted to handle all duties when that individual was unavailable.
  • Has been the top booking agent at Name of agency since year due to exceptional service and customer relationship building skills.
  • Provided clients with incentives for referring new customers, resulting in $Number increase in incremental new business.
  • Created elaborate destination wedding travel packages to boost company sales.
  • Researched and booked new travel destinations for honeymooners which were so widely embraced that the agency was named #1 Honeymoon Travel Agency by Name of publication.
  • Tapped by a local high school to offer a presentation to students on sales vocations on its annual Career Day, which was so popular that it was included every year afterwards.
  • Marketed travel deals, special promotions and valuable discounts to clients through email, phone call, and monthly newsletters, which helped to boost sales volumes by Number%.

Languages

English
Full Professional

Timeline

Travel Agent

Global Contact Services
2021.04 - 2023.07

Retail Customer Service Associate

Modells Sporting Goods
2016.04 - 2019.01

Security Officer

Babies R Us
2014.05 - 2018.10

Law -

Berkeley College

New Dawn Charter High School

Southside Charter High School
Christina Haskins