Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

CHRISTINA HAYES

Houston,TX

Summary

Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Overview

7
7
years of professional experience
1
1
Certification

Work History

Clinical Assistant/Representative

Preventice Solutions
12.2019 - 07.2021
  • Collect and maintain documents entered into database
  • I ensured products met industry specifications and client requirements.
  • Separated defect products
  • Gathered, organized and input information into digital database.
  • Recorded accurate and efficient records in customer database.
  • Presented professional image consistent with company's brand values.
  • Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
  • Performed effectively in self-directed work environment, managing day-to-day operations and decisions.
  • Fielded customer complaints and facilitated negotiations, resolving issues and reaching mutual conclusions.
  • Trained new employees on customer service, and organizing strategies.
  • Selected correct products based on customer needs, product specifications and applicable regulations.
  • Served customers with knowledgeable, friendly support at every stage of applying medical device and wearing medical device for accurate readings.

Front Desk Security Guard

SECURITAS
08.2021 - 11.2021
  • Escalated customer complaints using specialized communication techniques
  • Returned customer calls and responded to inquiries and complaints
  • Engaged with customers to understand and resolve issues and answer questions
  • Monitored entry-exit activity, allowing only authorized personnel to enter facility
  • Provided employees and visitors with proper company issued identification, maximizing security
  • Examined doors and windows, verifying proper function and security
  • Fire command center trained
  • Recorded observations and occurrences and interviewed witnesses to complete and submit incident report.
  • Investigated suspicious activities and persons to maintain security of premises.
  • Patrolled internal building spaces and facility grounds to identify and deter threats to assets.
  • Acted as deterrent to prevent criminal actions, vandalism and misconduct to allow business to conduct operations in safe environment.
  • Updated shift logs and produced daily reports to document security activities and specific incidents.
  • Monitored CCTV cameras and alarm systems for security breaches.
  • Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.

Order Picker

Amazon
12.2021 - 01.2022
  • Executed regular inventory counts and supply audits to monitor shrinkage and generate insights into purchasing decisions.
  • Maintained tidy and clean work areas to promote optimal productivity and safety standards.
  • Completed inventory accounts to keep records current and promote accurate ordering.
  • Noted unsafe components inside packages and discussed concerns with supervisors.
  • Reduced fulfillment errors by using RF scanners to quickly pick items to proper bins.
  • Supervised inventory cycle counting processes, accounting and surplus records, product damages and product returns.

Debt Specialist

Beyond Finance
01.2022 - 03.2022


  • Verified compliance with relevant laws, regulations and best practices related to customer account management.
  • Collaborated with other departments to verify customer compliance with payment plans.
  • Maintained high volume of calls and met demands of busy and productive group.
  • Resolved customer disputes and disagreements through professional, calm communication to find mutually beneficial solutions.
  • Listened to customers and negotiated solutions that met creditor and debtor needs.
  • Responded to customer inquiries and provided detailed account information.
  • Prepared and submitted legal documents to initiate court proceedings.
  • Maintained accurate records of customer accounts, payments and payment plans.
  • Identified and contacted customers with overdue accounts to address payment status.
  • Researched billing errors and discrepancies to initiate corrective action.
  • Contacted customers to discuss past-due accounts and negotiated payment plans.
  • Achieved performance goals on consistent basis.
  • Documented customer payment interactions and account statuses for future reference.
  • Worked with customer to create debt repayment plan based on current financial condition.

Security Guard

Allied Universal
08.2022 - Current
  • Responded quickly to incidents and assessed active situations for security concerns.
  • Checked identification of persons entering and exiting facility to eliminate unauthorized visitors.
  • Patrolled and monitored premises in company vehicle, on bicycle, and by foot.
  • Remained calm, assertive, and mindful to think critically and problem solve during stressful situations.
  • Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.

Security Guard Supervisor

GardaWorld Protective Services
01.2023 - Current
  • Provided first-line support to shift workers during incidents and escalated situations as appropriate.
  • Monitored alarm systems and CCTV footage to enable prompt attention and response.
  • Monitored and approved access control systems for accessibility to authorized personnel.
  • Completed shift handover reports and debriefed next shift upon arrival.
  • Screened vendors and contractors before granting access to restricted areas within warehouse.
  • Prepared and submitted reports to keep management informed of security activities and developments.

Education

High School Diploma -

Jack Yates High School
Houston, TX
05.2017

Skills

  • Data Entry
  • Critical Thinking
  • Time Management
  • Adaptability
  • EXPERTISE
  • Training
  • Problem-Solving
  • Computer Literacy
  • Strong Work Ethic
  • Strong Communication Skills
  • Leadership
  • debt specialist

Certification

debt specialist

Timeline

Security Guard Supervisor

GardaWorld Protective Services
01.2023 - Current

Security Guard

Allied Universal
08.2022 - Current

Debt Specialist

Beyond Finance
01.2022 - 03.2022

Order Picker

Amazon
12.2021 - 01.2022

Front Desk Security Guard

SECURITAS
08.2021 - 11.2021

Clinical Assistant/Representative

Preventice Solutions
12.2019 - 07.2021

High School Diploma -

Jack Yates High School

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CHRISTINA HAYES