Christina Head

1). A daily count of inventory on floor

2). Amnesty put backs

3). infest control

4). Donations

5) Fork lift operations

6). Receiving Products

7). Customer Service Building Packages

• Completed daily cycle counts to maintain accuracy of records.
• Recorded information, shortages, and discrepancies to keep records current and accurate.
• Assisted in processing of new inventory and disposal of outdated items to keep products fresh and up-to-date.

1). Customer Service Associate

2). Robot Operator

3). Problem Solver

• Assisted manager in training new employees to apply strategies and best practices in fulfillment process.
• Loaded packages in delivery trucks to assist with physical delivery of products to customers.
• Followed procedures at all times for personal and team safety.
• Selected and filled orders from stock to fulfill customer requirements.

1). Exceptional Customer Service

2). Balance the Store Vault

3). Build Register for Different Departments

4). Answer Phone

5). Cashing Checks

6). Building Accounts

7). Problem Solving

• Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
• Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
• Answered customer telephone calls promptly to avoid on-hold wait times.
• Offered advice and assistance to customers, paying attention to special needs or wants.
• Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
• Informed customers about special promotions and provided detailed information for various products.
• Provided training and support to new associates to help provide high-quality customer service.
• Provided product and service recommendations to guide customers on products to meet varying needs.
• Handled billing and payment issues following guidelines, resolving disputes properly.
• Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
• Responded proactively and positively to rapid change.
• Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.
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