Open To Work
Christina Helsley
Indianapolis,IN
Summary
Dynamic small business owner with a proven track record at Christys Cleaning, excelling in customer relations and service quality assurance. Skilled in strategic planning and team oversight, I implemented efficient scheduling systems, enhancing client retention and satisfaction. Committed to fostering strong relationships and optimizing operations for sustainable growth.
Professional with deep expertise and readiness for leadership. Proven track record in driving business growth and operational efficiency. Strong focus on team collaboration and delivering impactful results. Known for reliability, adaptability, strategic vision, and effective problem-solving. Skilled in business management, financial planning, and customer relations.
Self-motivated professional successful in seizing viable opportunities for expansion and innovation in business. Background in increasing profits, reducing costs, and transforming customer service standards. Experienced in leading and supervising operational and sales teams.
Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Overview
27
27
years of professional experience
1
1
Certification
Work History
Owner
Christys Cleaning
01.2019 - 12.2025
- Managed daily operations, ensuring high-quality cleaning services and customer satisfaction.
- Developed and implemented efficient scheduling systems to optimize workforce allocation.
- Trained and mentored team members on cleaning techniques and safety protocols.
- Conducted regular quality inspections to maintain service standards and address client concerns.
- Established strong relationships with clients, enhancing retention through personalized service.
- Streamlined inventory management processes for cleaning supplies, reducing waste and costs.
- Implemented environmentally friendly cleaning practices, promoting sustainability initiatives within the business.
- Managed day-to-day business operations.
- Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
Bartender/Server/Assistant
Ro's Bar and Grill
01.2010 - 01.2019
- Crafted creative cocktails and mixed beverages according to customer preferences.
- Maintained bar cleanliness and organization to ensure efficient service.
- Trained new staff on bartending techniques and menu offerings.
- Developed and implemented seasonal drink specials to enhance customer experience.
- Managed inventory levels, ordering supplies as needed to minimize shortages.
- Provided exceptional customer service, resolving issues promptly to ensure satisfaction.
- Collaborated with kitchen staff to synchronize food and beverage orders effectively.
- Monitored compliance with health and safety regulations in bar operations.
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Contributed to a positive work environment through effective teamwork and communication with colleagues.
- Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
- Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
- Kept bar presentable and well-stocked to meet customer needs.
- Increased customer satisfaction by providing excellent service and crafting high-quality cocktails.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Reduced wait times for drinks by efficiently managing the bar area and prioritizing orders.
- Enhanced overall guest experience by promptly addressing concerns and resolving issues professionally.
- Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
- Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
- Upsold menu items to customers, driving up per sale revenues and maximizing profits.
- Educated customers on drink options, making personalized recommendations based on preferences or dietary restrictions.
Phlebotomist
CSL Plasma
01.2011 - 01.2012
- Collected blood samples using venipuncture and capillary techniques to ensure patient safety and comfort.
- Maintained accurate patient records and laboratory logs, ensuring compliance with regulatory standards.
- Trained and mentored junior phlebotomists on best practices in specimen collection and handling.
- Implemented quality control measures to enhance accuracy of test results and reduce errors.
- Collaborated with healthcare teams to streamline patient flow and improve overall service delivery.
- Evaluated and improved collection processes, resulting in enhanced operational efficiency across the department.
- Provided exceptional patient care by addressing concerns and ensuring a positive experience during procedures.
- Enhanced patient experience through compassionate care and communication during blood draw procedures.
- Labeled transfer tubes and followed exact directions for handling and storing specimens for transport.
- Maintained a high level of accuracy in labeling and tracking specimens, ensuring proper testing and timely results.
- Completed proper sanitation and cleaning of equipment and work areas between patients.
- Excelled in high-pressure situations, maintaining composure and professionalism during peak hours and emergency scenarios.
- Reduced contamination risks by strictly adhering to infection control protocols and maintaining a clean work environment.
- Stocked phlebotomy cart or carrier with appropriate supplies.
- Demonstrated adaptability by effectively performing blood draws on diverse patient populations, including pediatric, geriatric, and challenging cases.
Bartender/Server Assistant
Jerseys Bar and Grill
01.2006 - 01.2010
- Managed high-volume bar operations, ensuring efficient service and customer satisfaction.
- Developed and maintained extensive knowledge of drink recipes and cocktail preparation techniques.
- Trained new bartenders on proper pouring techniques and customer service standards.
- Collaborated with kitchen staff to create seasonal drink menus aligned with food offerings.
- Delivered exceptional guest experiences through personalized service and attention to detail.
- Resolved customer complaints promptly, enhancing overall guest satisfaction and loyalty.
- Conducted regular cleaning and maintenance of bar equipment to ensure compliance with health standards.
- Adhered to state laws regarding alcoholic beverage services and customer regulations.
- Supported special events through attentive service, adapting quickly to varying needs of guests or clients.
- Obtained cash bank and stocked service bar to prepare for operation.
- Trained new staff on bar procedures, cocktail recipes, and customer service standards, ensuring consistent service quality.
- Boosted beverage sales, designing and promoting range of signature cocktails.
- Developed loyal clientele by engaging in friendly conversations and providing exceptional service.
- Maintained extensive knowledge of cocktail recipes and preparation techniques, ensuring high-quality beverage menu.
- Handled cash and card transactions accurately, reducing discrepancies and balancing till at end of each shift.
- Managed inventory to prevent shortages, conducting weekly stock checks and placing timely orders.
Child Care Giver
House Of Kids
01.2003 - 01.2005
- Supervised daily activities and routines for children, ensuring safety and engagement.
- Developed and implemented educational activities to enhance cognitive development and social skills.
- Communicated effectively with parents to discuss children's progress and address concerns.
- Maintained a clean, organized environment, promoting hygiene and safety standards.
Medical Records/Dr Receptionist
American Health Network
01.2001 - 01.2003
- Managed front desk operations, ensuring efficient patient check-in and appointment scheduling.
- Coordinated communication between patients and healthcare providers to enhance service delivery.
- Maintained accurate patient records using electronic health record (EHR) systems.
- Assisted in resolving patient inquiries and concerns, fostering a positive experience.
- Streamlined office procedures to improve workflow efficiency and reduce wait times.
- Implemented organizational strategies for managing incoming calls and visitor traffic effectively.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Resolved customer problems and complaints.
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
- Responded to inquiries from callers seeking information.
- Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
- Answered central telephone system and directed calls accordingly.
- Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
- Corresponded with clients through email, telephone, or postal mail.
- Demonstrated strong multitasking abilities while managing numerous tasks simultaneously under tight deadlines.
- Handled sensitive information with discretion while maintaining strict confidentiality standards.
- Managed multiple tasks and met time-sensitive deadlines.
- Maintained confidentiality of information regarding clients and company.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Cultivated positive relationships with clients through professional demeanor and excellent interpersonal skills.
- Maintained visitor log for entering and leaving facility for security purposes.
- Improved appointment scheduling system, reducing wait times and increasing client satisfaction.
Machine Operator
Proportion Air
01.1999 - 01.2001
- Operated precision machinery to manufacture components with high accuracy.
- Conducted routine maintenance on equipment to ensure optimal performance.
- Collaborated with team members to streamline production processes and reduce downtime.
- Trained new operators on safety protocols and machine operation techniques.
- Implemented quality control procedures to maintain product standards and reduce defects.
- Followed detailed instructions to operate machines with accuracy and produce quality products.
- Set up and adjusted equipment and properly configured machines for daily operation.
- Complied with company and OSHA safety rules and regulations.
- Loaded raw materials into machines and unloaded finished products to keep manufacturing process running smoothly.
- Demonstrated adaptability by quickly learning how to operate new machinery and implementing newly introduced processes within the production environment.
- Set up and ran machinery to produce exceptional products for industrial needs.
- Maintained open communication lines with supervisors regarding project status updates, potential delays, or any concerns affecting production timelines.
Education
High School Diploma -
Greenfield Central
Greenfield In05-1999
Skills
- Customer relations
- Small business operations
- Relationship building
- Verbal and written communication
- Client service
- Business management
- Strategic planning
- Staff management
- Team oversight
- Product branding
- Sales strategy development
- Crisis management
- Service quality assurance
- Cash flow optimization
Certification
OSHA 10 Hour Construction Course
OSHA 10 Hour Industry Course
Pathway to Appliance Repair
Explore a pathway in Clean Air Energy
Introduction to Skilled Trades
Explore A career in Solar
Explore a career i Multi Family Facilities Maintenance
Explore a career in HVAC
Digital Marketing
Business Communications Workforce
Explore a career in Construction
Enduring skills
Entrepreneurship
career Planning
Explore a career in Alliance service
Explore a career in Building Maintenance
Explore a career in plumbing
Explore a career in Electrical
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Work Preference
Work Type
Full TimeLocation Preference
RemoteTimeline
Owner
Christys Cleaning
01.2019 - 12.2025
Phlebotomist
CSL Plasma
01.2011 - 01.2012
Bartender/Server/Assistant
Ro's Bar and Grill
01.2010 - 01.2019
Bartender/Server Assistant
Jerseys Bar and Grill
01.2006 - 01.2010
Child Care Giver
House Of Kids
01.2003 - 01.2005
Medical Records/Dr Receptionist
American Health Network
01.2001 - 01.2003
Machine Operator
Proportion Air
01.1999 - 01.2001
High School Diploma -
Greenfield Central