Christina Hernandez
Flint,Michigan
Summary
Organized, dedicated team leader with strategic planning skills in collaborative and dynamic environments. Demonstrates strong capabilities in team coordination and process improvement. Aims to leverage these skills to contribute effectively in a new role.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Team Lead Manager
Panera Bread
05.2021 - Current
- Trained new team members on company procedures, safety requirements and techniques necessary to complete job tasks.
- Promoted a positive work environment through teamwork, communication, and employee recognition.
- Served as a role model for the team by demonstrating commitment to excellence, professionalism, and adherence to company values at all times.
- Worked different stations to provide optimal coverage and meet production goals.
- Evaluated customer needs and feedback to improve quality of service.
- Became familiarized with ordering/inventory systems and updating on hand counts as needed
- Handling cash, balancing drawers, and ensuring accurate numbers for the end-of-day deposit.
Catering Assistant/Food Preparation Worker
Panera Bread
05.2021 - Current
- Coordinated closely with other staff members for smooth service delivery.
- Maintained professional demeanor under pressure during high-stress situations, strict time limits, and last-minute, large-quantity orders.
- Assisted in preparing and presenting food, ensuring high-quality standards were maintained.
- Oversaw catering orders to verify accuracy, correct tagging and storage, and completeness.
- Supported efficient kitchen operations by maintaining a clean and organized workspace.
Deli Department Lead Assistant
Kroger
06.2018 - 09.2019
- Provided excellent customer service by promptly addressing inquiries or complaints and ensuring a positive experience for every customer.
- Managed inventory levels and cost savings by accurately tracking usage, minimizing waste, and placing timely orders for replenishment.
- Used computerized ordering systems to order stock and supplies.
- Maintained product freshness standards by conducting regular quality checks.
- Operated deli equipment safely, including slicers, ovens, and fryers.
- Ensured food safety by adhering to established sanitation guidelines and proper food handling techniques.
- Increased sales through attractive product displays and effective cross-merchandising strategies.
Education
Bachelor of Science - Accounting
Western Governors University
Remote05-2026
Skills
- Attention to detail
- Complaint resolution
- Coaching and mentoring
- Quality control
- Workplace safety
- Staff training
Certification
- ServSafe Food Protection Manager Certification
- Google IT Support Professional Certificate
Timeline
Team Lead Manager
Panera Bread
05.2021 - Current
Catering Assistant/Food Preparation Worker
Panera Bread
05.2021 - Current
Deli Department Lead Assistant
Kroger
06.2018 - 09.2019
Bachelor of Science - Accounting
Western Governors University
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