CHRISTINA HLAVATY

• Review and analyze Unusual Activity Referrals (UARs) and fraud alerts through Verafin.

• Conduct detailed transactional and behavioral analysis to assess fraud indicators.

• Apply account-level controls including holds, debit card status changes, and pending closures.

• Prepare clear case narratives and collaborate with investigators and branch teams to mitigate fraud exposure.

• Conducted fraud alert triage and analyzed account activity to detect suspicious transactions.

• Coordinated with Deposit Operations, Relationship Managers, and Treasury to execute fraud response procedures.

• Managed documentation, SAQs, monitoring, and exception handling within daily fraud operations.

• Identified billing irregularities and supported fraud prevention through transaction analysis.

• Processed refunds and financial adjustments while maintaining PCI compliance.

• Conducted identity verification for high-risk transactions.

• Maintained strict adherence to data security and confidentiality standards.

• Managed high-volume customer interactions with accuracy and efficiency.