Christina Hoffman

Committed to ensuring customer satisfaction by providing exceptional service and unmatched support. Proficient in utilizing customer service best practices and adept at exploring different solutions to address customer needs effectively.

Title: Customer Service Representative

• Answer customers questions about products, prices, availability, product uses, and credit terms.
• Recommend products to customers, based on customers' needs and interests.
• Estimate or quote prices, credit or contract terms, warranties, and delivery dates.
• Forward orders to manufacturers.
• Check stock levels and reorder merchandise as necessary.
• Buy products from manufacturers or brokerage firms and distribute them to wholesale and retail clients.
• Process, prepare, and submit business or government forms, such as submitting applications for coverage to insurance carriers.
• Process and record new insurance policies and claims.
• Review and verify data, such as age, name, address, and principal sum and value of property on insurance applications and policies.
• Collect initial premiums and issue receipts.
• Compare information from application to criteria for policy reinstatement and approve reinstatement when criteria are met.
• Obtain computer printout of policy cancellations or retrieve cancellation cards from file.
• Provide customer service by greeting and assisting customers, and responding to customer inquiries and complaints.
• Direct and supervise employees engaged in sales, inventory-taking, reconciling cash receipts, or in performing services for customers.
• Inventory stock and reorder when inventory drops to a specified level.
• Assign employees to specific duties.
• Perform work activities of subordinates, such as cleaning and organizing shelves and displays and selling merchandise.