Open To Work
Christina Hoke
Provider Schedule Analyst
Lumberton,MS
Summary
Dynamic Provider Schedule Analyst with extensive experience in optimizing scheduling systems and enhancing patient flow. Expertise in teamwork, problem-solving, and implementing process improvements that significantly boost staff satisfaction and operational effectiveness.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Provider Schedule Analyst
Ochner Health System
New Orleans, LA
12.2014 - Current
- Analyzed scheduling data to optimize resource allocation and enhance operational efficiency.
- Developed and maintained scheduling systems to ensure accurate patient and staff assignments.
- Collaborated with cross-functional teams to align schedules with departmental needs and priorities.
- Implemented process improvements that reduced scheduling conflicts and increased staff satisfaction.
Central Scheduling
Ochsner Health Systems
New Orleans, LA
12.2008 - 12.2008
- Managed appointment calendars utilizing electronic scheduling systems to enhance operational efficiency.
- Coordinated scheduling for multiple departments to optimize patient flow and resource allocation.
- Mentored junior schedulers on best practices for patient engagement and effective time management techniques.
- Managed high call volumes effectively through prioritization; triaging calls based on urgency and patient needs.
- Answered phone calls and messages for our physicians at system wide medical facility, scheduling appointments, and handling patient inquiries.
Education
High School Diploma -
Slidell High School
Slidell, LA05-1992
Skills
- Deadline management
- Time management
- Problem-solving abilities
- Excellent communication
- Multitasking
- Reliability
- Teamwork and collaboration
- Critical thinking
Accomplishments
- 2025 Served on the True North Steering Council
- Served Several years on the Rewards and Recognition Committee for the North Shore
- Became EPIC-Cadence Credentialed on September 20, 2013. Then on October 4, 2013, I became ADT Prelude Credentialed. I taught these classes for New Hire across multiple regions North Shore, Hancock and Baton Rouge.
- On November 15, 2014 I was awarded by the CEO Ochsner North Shore. "CEO's Commitment To Community."
- Employee of the month Non-Clinical 10/2018
- Excellence in Community Outreach 11/2016
Certification
- Certified Epic Credentialed Trainer -Cadence 09/20/2013
- Certified Epic Credentialed Trainer -ADT Prelude Credentialed - 10/4/13
Work Preference
Work Type
Full TimeLocation Preference
RemoteOn-SiteHybridTimeline
Provider Schedule Analyst
Ochner Health System
12.2014 - Current
Central Scheduling
Ochsner Health Systems
12.2008 - 12.2008
High School Diploma -
Slidell High School