Christina Holland
Collinsville,IL
Summary
Driven Dispatcher with excellent leadership and problem-solving abilities. Highly organized and proactive with solid understanding of scheduling actions, adjusting routes and prioritizing issues. Dedicated to efficiency and reliability in personal work and collaborative projects.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Dispatcher/Data Entry Clerk
Clary Steel Transport
06.2020 - 05.2024
- Answering phones, Entering loads, Pay Roll for drivers, Accounting, Billing, Customer Service, kept up with safety, maintenance for the trucks!
- Dispatched drivers and looked for reloads
- Managed high-stress situations calmly and effectively, ensuring timely assistance to those in need.
- Communicated with drivers and personnel to coordinate timely delivery of goods and materials.
- Maintained professional relationship with shippers, receivers and drivers to increase trust, reliability and rapport.
- Maintained accurate records of all dispatched calls, improving data tracking for future analysis.
- Provided exceptional customer service to callers, remaining empathetic and patient during emergencies.
- Promoted teamwork among colleagues by proactively assisting others when needed.
- Tracked delivery progress to identify possible delays and provide real-time updates to customers.
- Trained new dispatchers on company protocols, contributing to a well-prepared team of professionals.
- Streamlined the dispatch process by organizing resources and routes, optimizing response efforts.
- Closely monitored dispatch board to triage and prioritize over Number daily calls.
- Answered phone calls and responded to customer emails.
- Scheduled and organized delivery routes.
- Scheduled deliveries and pickups according to customer needs.
- Sorted documents and maintained organized filing process.
Dispatcher/Customer Service Representative
RLS global inc
09.2018 - 05.2020
- Answer phone calls, make appointments, dispatch loads, accounting, answer emails
- Communicated with drivers and personnel to coordinate timely delivery of goods and materials.
- Managed high-stress situations calmly and effectively, ensuring timely assistance to those in need.
- Directed dispatching, routing, and tracking of Number fleet vehicles.
- Maintained professional relationship with shippers, receivers and drivers to increase trust, reliability and rapport.
- Tracked delivery progress to identify possible delays and provide real-time updates to customers.
- Trained new dispatchers on company protocols, contributing to a well-prepared team of professionals.
Receptionist/Secretary
Jack Schmitt Ford Lincoln
07.2018 - 09.2018
- Answering calls, transferring calls, filing, making calls, copying, stock ins, typing
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Resolved customer problems and complaints.
- Kept reception area clean and neat to give visitors positive first impression.
- Responded to inquiries from callers seeking information.
- Answered central telephone system and directed calls accordingly.
Toddler Teacher
Creative Beginnings Learning Center
07.2017 - 05.2018
- The Infant Teacher is responsible for the care, supervision and management of a class of Infants (6 wks-12 months age) in accord with the goals and curriculum plan of Annette's Preschool
- The principal duties of the Infant Teacher include: conduct focused observations of children, develop action plans, carry out activities on a daily basis and evaluate the effectiveness of child development activities, ensure the safety and well-being of the children, maintain regular communication with parents, and contribute to the effective operation of the overall early care and education center
- The Infant Teacher reports to the Center Director and Assistant Director.
Toddler Teacher
Lilypad Learning Center
02.2017 - 07.2017
- The Infant Teacher is responsible for the care, supervision and management of a class of Infants (6 wks-12 months age) in accord with the goals and curriculum plan of Annette's Preschool
- The principal duties of the Infant Teacher include: conduct focused observations of children, develop action plans, carry out activities on a daily basis and evaluate the effectiveness of child development activities, ensure the safety and well-being of the children, maintain regular communication with parents, and contribute to the effective operation of the overall early care and education center
- The Infant Teacher reports to the Center Director and Assistant Director.
Receptionist/Administrative Assistant
Spataneous
10.2016 - 02.2017
- Answered telephones, made appointments, scheduled appointments, greet customer, handled billing, and made orders.
Customer Service
Imos pizza
03.2016 - 09.2016
- Greet and prepare food and customer service
- Provided outstanding customer service.
- Improved customer service ratings through Action.
Customer Service Rep
Walgreens Co.
07.2015 - 11.2015
- Stock, answer the phone, and greet and help customers
Hostess
Texas Roadhouse
11.2013 - 05.2014
- Your main responsibility is to greet the customers who are arriving and departing from the venue
- Assist guests to their seats in a very welcoming manner while upholding the general flow of customers arriving and leaving the restaurant, while managing the Wait List and ensure full priority to customers that are first in line.
Cashier/Customer Service
Goodwill
01.2014 - 01.2014
Customer Service
Wendy's
01.2013 - 11.2013
- Take customer orders
Education
Skills
- Early Childhood
- Teacher Assistant
- Child Care
- Child Development
- Excel
- Office Experience
- Microsoft Word
- Math
- Administrative Experience
Certification
- Early Childhood Education
- Driver's License
Timeline
Dispatcher/Data Entry Clerk
Clary Steel Transport
06.2020 - 05.2024
Dispatcher/Customer Service Representative
RLS global inc
09.2018 - 05.2020
Receptionist/Secretary
Jack Schmitt Ford Lincoln
07.2018 - 09.2018
Toddler Teacher
Creative Beginnings Learning Center
07.2017 - 05.2018
Toddler Teacher
Lilypad Learning Center
02.2017 - 07.2017
Receptionist/Administrative Assistant
Spataneous
10.2016 - 02.2017
Customer Service
Imos pizza
03.2016 - 09.2016
Customer Service Rep
Walgreens Co.
07.2015 - 11.2015
Cashier/Customer Service
Goodwill
01.2014 - 01.2014
Hostess
Texas Roadhouse
11.2013 - 05.2014
Customer Service
Wendy's
01.2013 - 11.2013
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