Christina Hood
Memphis,TN
Summary
Service-oriented delivery professional with demonstrated record of road safety and clean driving history. Familiar with logging daily activities, coordinating customer paperwork and collecting payment. Plans and manages efficient routes to maximize deliveries and customer satisfaction.
Overview
37
37
years of professional experience
1
1
Mother and housewife
1990
1990
years of post-secondary education
1
1
Certificate
Work History
Delivery Driver
DoorDash
Collierville, USA
02.2022 - Current
- I pick up orders and delivery them. One thing I like about it it gets me out of the house.
- Delivered food promptly to customer locations using navigation tools.
- Communicated with customers to confirm orders and delivery details.
- Managed multiple deliveries efficiently in high-demand areas.
- Handled merchandise in accordance with product handling standards.
- Handled customer service complaints with utmost professionalism and knowledgeable responses to maintain trust and company loyalty.
- Provided feedback on delivery processes to improve service efficiency.
- Adapted routes based on real-time traffic conditions and customer requests.
- Navigated routes with relevant map programs and GPS systems.
- Drove safely in all weather conditions including rain, snow, sleet, ice.
- Transported and safely delivered items to prevent damage or loss.
Waitress/Cashier
Cravin' Catfish Restaurant
Memphis, USA
03.2009 - 08.2016
- I waited on tables I ran food I worked the bar and I enjoyed it and I got out and met new people.
- Assisted in training new staff on restaurant procedures and service standards.
- Provided excellent customer service by taking and delivering food orders promptly.
- Communicated daily specials to customers.
- Replenished beverages when necessary.
- Prepared checks accurately and processed payments promptly.
- Bussed tables as needed during peak hours.
- Organized take-out orders efficiently according to customer requests.
- Answered questions about menu items, ingredients, and pricing.
- Rolled silverware and set up food stations and dining areas to prepare for next shift or large parties.
- Answered customer inquiries regarding store policies and procedures.
- Followed company security procedures for handling large sums of money.
- Balanced daily transactions on a computerized point-of-sale system.
- Kept records of purchases; maintained orderly appearance of checkout area; restocked supplies as needed.
- Helped with purchases and signed customers up for rewards program.
- Assisted customers over the phone regarding store operations, product information and order placement.
- Preserved appearance of store by arranging and replenishing displays and merchandise racks.
Cashier/Customer Service
Winn-Dixie
Panama City Beach, USA
04.1999 - 11.2005
- I started as cashier was quickly promoted to customer service and then general merchandise.
- Handled cash, credit, and debit payments accurately.
- Processed customer transactions efficiently at the checkout counter.
- Processed sales transactions to prevent long customer wait times.
- Provided excellent customer service while promoting loyalty programs to increase sales potential.
- Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
- Balanced daily transactions on a computerized point-of-sale system.
- Kept records of purchases; maintained orderly appearance of checkout area; restocked supplies as needed.
- Answered customer inquiries regarding store policies and procedures.
- Followed company security procedures for handling large sums of money.
- Used suggestive selling techniques to promote add-on sales.
- Verified that customers were of legal age to purchase alcohol or tobacco products.
- Processed returns and exchanges of merchandise in accordance with store policies.
- Resolved customer complaints professionally in accordance with company policy.
- Maintained current knowledge of store promotions to highlight sales to customers.
- Boosted customer satisfaction levels by going extra mile to personalize service for each customer.
- Processed efficient and accurate cash, check, debit and credit card payments using Point-of-Sale system.
- Offered customers carry-out service at completion of transaction.
- Adhered to social distancing protocols and wore mask or face shield.
- Established or identified prices of goods and services and tabulated bills with optical price scanners and cash registers.
- Checked personal identifications during alcohol and tobacco sales.
Server and Bartender
Joyce's
Memphis, USA
12.1989 - 09.1998
- I worked the bar the bouncer the waitress the manager to order taker.
Education
12 -
Raleigh Egypt High School
Rolling Egypt High School
Memphis, USASkills
- Serving Experience
- Restaurant Experience
- Driving
- Bartending
- Food Preparation
- Delivery Driver Experience
- Host/Hostess
- Retail sales
- Phone etiquette
- Route optimization
- Safety compliance
- Attention to detail
- Adaptability and flexibility
- Doubles and triples specialist
- Vehicle inspection
- Safe driving
- Technical troubleshooting
- Client relations
- OTR driving
- Equipment monitoring
- Delivery scheduling
- Goods transport
- Sales strategy development
- Delivery schedule development
- Time management skills
- Excellent sense of direction
- Time management
Timeline
Delivery Driver
DoorDash
02.2022 - Current
Waitress/Cashier
Cravin' Catfish Restaurant
03.2009 - 08.2016
Cashier/Customer Service
Winn-Dixie
04.1999 - 11.2005
Server and Bartender
Joyce's
12.1989 - 09.1998
12 -
Raleigh Egypt High School
Rolling Egypt High School
Certification
Driver's License