Felicia Felch
Monroe,MI
Summary
Dynamic professional with extensive experience in diverse environments, consistently recognized for delivering exceptional customer service. Committed to excellence and bringing an 'A' game to every shift, ensuring each interaction leaves a positive impression. Strong team player dedicated to fostering a collaborative atmosphere and supporting colleagues in achieving shared success. Passionate about creating memorable experiences that enhance customer satisfaction and drive business results.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Bartender/Server
The Ida Tavern
11.2019 - Current
Delivery Driver
Doordash
05.2025 - 07.2025
- Over the summer I delivered with door dash on late nights for a little extra money. Picking up and dropping orders at the door/porch in a timely manner.
Bartender
The Sanbar
06.2018 - 08.2020
Bartender/Server
Ford yacht club
03.2017 - 10.2019
Server, Hostess, Expeditor
Petes Garage
01.2007 - 09.2017
- Starting as a hostess I had the duty of greeting customers the moment they stepped in the door, finding them a seat for their party size and wishing them a happy dining experience. As a hostess we also rolled silverware, emptied bus tubs and cleaned tables, we swept the floor and helped the servers whenever possible. As a server I would also greet diners, take and place meal and drink orders into the computer ensuring accuracy. Checking tables and taking action to correct things. Memorizing drink and food specials, the menus and what our beverage bar was stocked with. Delivering and collecting bills as well as cashing them out and assuring the experience was satisfactory. Helping hostesses, bussers, and men in the kitchen was also productive to keep business moving in a timely manner and playing as a team member. As a Food Expeditor I am in charge of a lot. I communicate from server to cook and cook to manager. I do quality control, gather the orders properly including salads, soups, side items, condiments and all food items for the table. I am in control of what should or shouldn't leave the kitchen. I also do stock during this and do it all in a timely manner. It's my job to correct orders, make sure things are charged for correctly. Petes is a very busy place and I am the only one working the Expeditor shift at night so all duties besides cooking in the kitchen are mine. This is where I learned all of my organizing, timing, multi-tasking and team work skills.
Education
High school diploma or GED -
12th grade with some college - undefined
Skills
- Host/Hostess
- Bartender experience
- Host/hostess experience
- Food industry
- English (10 years)
- Computer skills
- Restaurant Experience
- Food service
- Food hygiene
- Bar
- Customer complaint resolution
- Serving Experience
- Payment processing
- Food server experience
- Driving
- Bartending
- Typing
- Busser experience
- Customer service
- Time management
- Food running
- Hospitality
- Basic math
- Quality Control
- Table cleanliness maintenance
- Kitchen Experience
- POS
- Order taking
- Food service cashier experience
- Cash handling
- Food sanitation practices
- Serving
- Temperature control
- Patience and tolerance
- Strong multitasking
- Cleanliness and hygiene
- Service-oriented mindset
- Alcohol awareness
- Handling difficult customers
- Outgoing personality
- Menu memorization
- Team player attitude
Certification
- Driver's License
- TIPS
Additional Information
I am fast paced, and quick to learn. I stay organized and excel with multi-tasking. I have great communication skills in the work environment. Customer service is also something I thrive in.
Timeline
Delivery Driver
Doordash
05.2025 - 07.2025
Bartender/Server
The Ida Tavern
11.2019 - Current
Bartender
The Sanbar
06.2018 - 08.2020
Bartender/Server
Ford yacht club
03.2017 - 10.2019
Server, Hostess, Expeditor
Petes Garage
01.2007 - 09.2017
12th grade with some college - undefined
High school diploma or GED -
Similar Profiles
Patricia CurryPatricia Curry
Paraprofessional Independent Facilitator at Ida Public Schools/Ida ElementaryParaprofessional Independent Facilitator at Ida Public Schools/Ida Elementary
ANGELA FUSCALDOANGELA FUSCALDO
OPERATORE SOCIO ASSISTENZIALE 1 LIVELLO at ISTITUTO IDA DI ESPOSITO IDA &C. SASOPERATORE SOCIO ASSISTENZIALE 1 LIVELLO at ISTITUTO IDA DI ESPOSITO IDA &C. SAS
Loretta HolsingerLoretta Holsinger
Machine Operator at Ida H2O Gold Mineral Hot Springs Bottling FacilityMachine Operator at Ida H2O Gold Mineral Hot Springs Bottling Facility
MASON P. IVEYMASON P. IVEY
Assistant Property Manager at Robert Michael ManagementAssistant Property Manager at Robert Michael Management
Laquada GrayLaquada Gray
Caretaker at Hampton Manor Assisted LivingCaretaker at Hampton Manor Assisted Living