CHRISTINA HOWARD
Linkedin.com/in/christina-howard-cnp-bb308389/
Summary
Results-driven Client Success professional with a proven track record of successfully managing and cultivating a muli-million dollar book of business. Adept at promoting client and consultant loyalty and retention with proactive and hands-on strategies. Effectively provides highly positive experiences as primary liaison and company representative. Excellent communication, planning and problem-solving abilities.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Client Success Manager, Microsoft
Simplicity Consulting
07.2022 - Current
- Manage and cultivate $7.5M book of business within Microsoft's Marketing Services, Experiences & Devices, Human Resources and Microsoft Security executive client groups.
- Provide end-to-end services and support for 55+ accounts. Execute project lifecycle from intake to negotiation, statement of work creation, cross-functional communication, relationship management, coaching, renewals and project completion.
- Support Managed Outsource Service Agreements (MOSAs).
- Update and maintain data integrity through CRM system.
- Cultivate trusted relationship with both client and consultants, earling an average Net Promoter Score (NPS) of 9.7 out of 10.
Major Gifts Officer, Perdue School of Business
Salisbury University
01.2014 - 07.2022
- Secured over $12.5M in major gifts in support of the Franklin P. Perdue School of Business as part of the 'We Are SU' $75M campaign set forth by the University System of Maryland.
- Managed a Major Gift Portfolio of over 100 prospects and an Annual Giving Portfolio of more than 60 prospects at any given time.
- Worked closely with external stakeholders, business ecosystem partners, the Perdue School of Business Executive Advisory Council and Career Advisory Boards to further the mission of Salisbury University.
- Supported the Perdue School's Association to Advance Collegiate Schools of Business (AACSB) reaccreditation and strategic planning efforts.
Fundraising Events Coordinator, Foundation
TidalHealth Peninsula Regional Medical Center
01.2007 - 01.2014
- Coordinated fundraising events in support of TidalHealth Peninsula Regional Medical Center Foundation including donor recognition events, grand openings, galas, golf classics, etc.
- Negotiated vendor contracts and coordinated volunteer activities.
- Managed various boards and board member communications.
Education
Bachelor of Arts - Organizational & Interpersonal Communication
Salisbury University
Salisbury, MDSkills
- Account Management
- Project Planning
- Business Development
- Client Success
- Process Improvement
- Excellent Communication
- Organizational Skills
- Stakeholder relationships
Certification
Google Project Management Professional Certificate (In Progress)
Certified Nonprofit Professional (CNP) - Nonprofit Leadership Alliance
Social Sector Leadership - Nonprofit Leadership Alliance
Safe Space Certified - Maryland Commission of Civil Rights
TOOLS
Microsoft Office Suite
Salesforce
Bullhorn
Microsoft Teams
Zoom
SharePoint
DocuSign
ChatGPT
OtterAI
Timeline
Client Success Manager, Microsoft
Simplicity Consulting
07.2022 - Current
Major Gifts Officer, Perdue School of Business
Salisbury University
01.2014 - 07.2022
Fundraising Events Coordinator, Foundation
TidalHealth Peninsula Regional Medical Center
01.2007 - 01.2014
Bachelor of Arts - Organizational & Interpersonal Communication
Salisbury University
Google Project Management Professional Certificate (In Progress)
Certified Nonprofit Professional (CNP) - Nonprofit Leadership Alliance
Social Sector Leadership - Nonprofit Leadership Alliance
Safe Space Certified - Maryland Commission of Civil Rights
Similar Profiles
TIFFANY SERELLTIFFANY SERELL
CLIENT SUCCESS ASSOCIATE at SIMPLICITY CONSULTINGCLIENT SUCCESS ASSOCIATE at SIMPLICITY CONSULTING
Erin HamisterErin Hamister
User Experience Researcher at Simplicity Consulting - As A Microsoft ClientUser Experience Researcher at Simplicity Consulting - As A Microsoft Client
Yuly ValderramaYuly Valderrama
SOFTWARE ENGINEER II at ROI CONSULTING INC.SOFTWARE ENGINEER II at ROI CONSULTING INC.