CHRISTINA HOWARD
Linkedin.com/in/christina-howard-cnp-bb308389/
Summary
Results-driven Client Success professional with a proven track record of successfully managing and cultivating a muli-million dollar book of business. Adept at promoting client and consultant loyalty and retention with proactive and hands-on strategies. Effectively provides highly positive experiences as primary liaison and company representative. Excellent communication, planning and problem-solving abilities.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Client Success Manager, Microsoft
Simplicity Consulting
Kirkland, WA (remote)
07.2022 - Current
- Manage and cultivate $7.5M book of business within Microsoft's Marketing Services, Experiences & Devices, Human Resources and Microsoft Security executive client groups.
- Provide end-to-end services and support for 55+ accounts. Execute project lifecycle from intake to negotiation, statement of work creation, cross-functional communication, relationship management, coaching, renewals and project completion.
- Support Managed Outsource Service Agreements (MOSAs).
- Update and maintain data integrity through CRM system.
- Cultivate trusted relationship with both client and consultants, earling an average Net Promoter Score (NPS) of 9.7 out of 10.
Major Gifts Officer, Perdue School of Business
Salisbury University
Salisbury, MD
01.2014 - 07.2022
- Secured over $12.5M in major gifts in support of the Franklin P. Perdue School of Business as part of the 'We Are SU' $75M campaign set forth by the University System of Maryland.
- Managed a Major Gift Portfolio of over 100 prospects and an Annual Giving Portfolio of more than 60 prospects at any given time.
- Worked closely with external stakeholders, business ecosystem partners, the Perdue School of Business Executive Advisory Council and Career Advisory Boards to further the mission of Salisbury University.
- Supported the Perdue School's Association to Advance Collegiate Schools of Business (AACSB) reaccreditation and strategic planning efforts.
Fundraising Events Coordinator, Foundation
TidalHealth Peninsula Regional Medical Center
Salisbury, MD
01.2007 - 01.2014
- Coordinated fundraising events in support of TidalHealth Peninsula Regional Medical Center Foundation including donor recognition events, grand openings, galas, golf classics, etc.
- Negotiated vendor contracts and coordinated volunteer activities.
- Managed various boards and board member communications.
Education
Bachelor of Arts - Organizational & Interpersonal Communication
Salisbury University
Salisbury, MDSkills
- Account Management
- Project Planning
- Business Development
- Client Success
- Process Improvement
- Excellent Communication
- Organizational Skills
- Stakeholder relationships
Certification
Google Project Management Professional Certificate (In Progress)
Certified Nonprofit Professional (CNP) - Nonprofit Leadership Alliance
Social Sector Leadership - Nonprofit Leadership Alliance
Safe Space Certified - Maryland Commission of Civil Rights
TOOLS
Microsoft Office Suite
Salesforce
Bullhorn
Microsoft Teams
Zoom
SharePoint
DocuSign
ChatGPT
OtterAI
Timeline
Client Success Manager, Microsoft
Simplicity Consulting
07.2022 - Current
Major Gifts Officer, Perdue School of Business
Salisbury University
01.2014 - 07.2022
Fundraising Events Coordinator, Foundation
TidalHealth Peninsula Regional Medical Center
01.2007 - 01.2014
Bachelor of Arts - Organizational & Interpersonal Communication
Salisbury University