Summary
Overview
Work History
Education
Skills
Timeline
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Christina Hubbard

Colorado City,CO

Summary

Dynamic Customer Service Representative with a proven track record at Elite Auto Glass, excelling in conflict resolution and customer relations. Recognized for enhancing customer loyalty through empathetic complaint handling and effective communication. Skilled in data entry and active listening, consistently exceeding performance metrics and driving sales growth through tailored support strategies.

Overview

7
7
years of professional experience

Work History

Customer Service Representative

Elite Auto Glass
Colorado Springs, CO
03.2000 - 06.2005
  • Handled high-pressure scenarios with professionalism, ensuring effective conflict resolution.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
  • Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
  • Developed strong product knowledge to provide informed recommendations based on individual customer needs.

Customer Service Representative (owner)

Windshields Express
Colorado Springs, CO
12.1998 - 03.2000
  • Collaborated with team members to develop best practices for consistent customer service delivery.
  • Contributed to sales growth by upselling products and services based on individual customer requirements.
  • Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
  • Exceeded performance metrics consistently, earning recognition as a top performer within the team.
  • Collaborated with product team to communicate customer feedback, resulting in product enhancements.
  • Customized support strategies for high-priority clients to ensure their specific needs were met.

Education

Roy J Watson High School
Colorado Springs, CO

Skills

  • Customer service
  • Active listening
  • Critical thinking
  • Data entry
  • Customer relations
  • Problem resolution
  • Call center experience
  • Computer proficiency
  • Conflict resolution
  • Complaint handling
  • Payment processing
  • Professional telephone demeanor
  • Scheduling
  • Clerical support
  • Filing

Timeline

Customer Service Representative

Elite Auto Glass
03.2000 - 06.2005

Customer Service Representative (owner)

Windshields Express
12.1998 - 03.2000

Roy J Watson High School