Christina Huey
AVINGER,TX
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
13
13
years of professional experience
Work History
Customer Advocate
HCSC
03.2024 - Current
- Resolved customer inquiries through effective communication and problem-solving techniques.
- Listened to customers in actively to assess issues and provide accurate information.
Digital Customer Service Associate
Walmart
Marshall, TX
11.2021 - 02.2024
- Provided excellent customer service
- Remedied issues quickly and within parameters of company-mandated policies and procedures
- Cross-trained and backed up other customer service associates
- Picked and dispensed orders
Teacher Aide
Hughes Springs ISD
Hughes Springs, TX
08.2021 - 10.2021
- Supported student learning objectives through personalized and small group assistance
- Delivered personalized educational, behavioral and emotional support to individual students to enable positive learning outcomes
Counsel Substitute
Texas Department Of Criminal Justice
New Boston, TX
07.2018 - 07.2021
- Prepare disciplinary cases to be entered into system, type cases
- Serve cases to inmates and investigate the case according to policies and procedures
- Attending disciplinary court with inmates transcribing conversations during court
- Answering phones and emails, making copies, running daily reports, sending faxes
Mail Clerk
Texas Dept. Of Criminal Justice
New Boston, TX
10.2015 - 07.2018
- Sorted and placed mail into mailboxes with high levels of accuracy
- Released registered and special delivery letters and packages to designated recipients and obtained signatures for release
- Picked up incoming/outgoing mail
- Inspected all incoming/outgoing mail
- Answered phones and emails
Seg Clerk
Texas Department Of Criminal Justice
New Boston, TX
06.2015 - 10.2015
- Prepared classification documentation for committee
- Filing, answering phones and emails
- Determined housing for inmates per Classification policies and procedures
Parole Clerk
Texas Department Of Criminal Justice
Texarkana, TX
07.2013 - 06.2015
- Provided quality clerical support through data entry, document management, email correspondence and overseeing operation of office equipment
- Provided friendly service and assistance to clients
- Promptly received and forwarded incoming communications, such as phone calls, emails and letters, to appropriate staff
Education
General Studies
Northeast Texas Community College
Mount Pleasant, TX01.2000
High School Diploma - General Studies
Living Heritage Academy
Lewisville, TX05.1996
Skills
- Customer research
- Issue research
- Customer service
- Teamwork and collaboration
Customer services
- Attention to detail
- Time management
- Reliability
- Computer skills
- Active listening
- Telephone etiquette
- Money handling abilities
- Documentation and reporting
- Team Building
Timeline
Customer Advocate
HCSC
03.2024 - Current
Digital Customer Service Associate
Walmart
11.2021 - 02.2024
Teacher Aide
Hughes Springs ISD
08.2021 - 10.2021
Counsel Substitute
Texas Department Of Criminal Justice
07.2018 - 07.2021
Mail Clerk
Texas Dept. Of Criminal Justice
10.2015 - 07.2018
Seg Clerk
Texas Department Of Criminal Justice
06.2015 - 10.2015
Parole Clerk
Texas Department Of Criminal Justice
07.2013 - 06.2015
General Studies
Northeast Texas Community College
High School Diploma - General Studies
Living Heritage Academy