Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Christina Hughes

Chesaning,MI

Summary

Experienced with providing comprehensive care and support to diverse client populations. Utilizes effective communication and interpersonal skills to foster positive relationships. Track record of maintaining safe and supportive environment tailored to individual needs.

Overview

5
5
years of professional experience

Work History

Direct Support Professional

ResCare
10.2024 - Current
  • Maintained clean, safe, and well-organized patient environment.
  • Documented progress notes thoroughly to track client achievements, concerns, or changes in behavior patterns that may need attention from the interdisciplinary team.
  • Enhanced quality of life for individuals with disabilities by providing compassionate and consistent direct support.
  • Assisted clients in achieving personal goals through tailored care plans and daily skill-building activities.

Customer Service Professional

Fifth Third Bank Call Center
03.2022 - 10.2024
  • Assisted customers by answering questions and responding to inquiries.
  • Developed rapport with customers through active listening and empathetic communication, resulting in enhanced satisfaction levels.
  • Consistently met performance metrics by setting personal goals and seeking feedback from supervisors for continuous improvement.

Eligibility Specialist

CFA Staffing
04.2020 - 03.2022
  • Documented all communication with applicants and inputted information into system.
  • Inputted all gathered information and researched data on applicants into computer system.
  • Reviewed applications for different aid programs and determined which qualification criteria for individuals.


Education

High School Diploma -

Belle Chasse High School
Belle Chasse, LA
05.2002

Skills

  • Time management
  • First aid and safety
  • Behavior redirection
  • Client support
  • Customer service excellence
  • De-escalation techniques
  • Quality assurance
  • Effective communication skills
  • Documentation and paperwork

References

Angela Bruff 989-951-3289

Samantha Jorah 989-902-1245


Timeline

Direct Support Professional

ResCare
10.2024 - Current

Customer Service Professional

Fifth Third Bank Call Center
03.2022 - 10.2024

Eligibility Specialist

CFA Staffing
04.2020 - 03.2022

High School Diploma -

Belle Chasse High School

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