Christina Hughes
Chesaning,MI
Summary
Dedicated Direct Support Professional with expertise in individualized care, behavioral management, and client documentation. Committed to enhancing quality of life through compassionate support.
Overview
6
6
years of professional experience
Work History
Direct Support Professional
ResCare
Chesaning, MI
10.2024 - 02.2026
- Assisted individuals with daily living activities to enhance overall quality of life.
- Implemented individualized support plans to meet unique needs and preferences.
- Collaborated with healthcare providers to ensure comprehensive care and support.
- Monitored client health and behavior, documenting changes for healthcare professionals.
- Provided reliable transportation for clients to attend medical appointments, social outings, or other community-based events as needed.
- Improved client quality of life by providing assistance with daily living activities such as bathing, grooming, dressing, feeding, toileting assistance.
Banking Customer Service Representative
Fifth Third Bank Call Center
Grand Rapids, MI
03.2023 - 02.2024
- Resolved customer inquiries and issues efficiently through active listening and problem-solving techniques.
- Assisted customers with account management, providing guidance on banking products and services.
- Processed transactions accurately while adhering to security protocols and compliance standards.
- Collaborated with team members to enhance service delivery and improve customer satisfaction ratings.
- Assisted customers in navigating online banking platforms, improving their overall digital banking experience.
- Reduced wait times for customers by efficiently handling high volumes of calls and resolving issues quickly.
Senior Customer Service Representative
Vision Financial Services
La Porte, IN
05.2022 - 03.2023
- Resolved customer inquiries and complaints through effective communication and problem-solving techniques.
- Resolved customer service issues using company processes and policies and provided updates to customers.
- Enhanced customer satisfaction by promptly addressing and resolving complex inquiries and complaints.
- Reduced call wait times by implementing effective time management techniques within the team.
Medicaid Eligibility Specialist
CFA Staffing - Family and Social Services
Crown Point, IN
04.2020 - 05.2022
- Evaluated Medicaid applications for eligibility, ensuring compliance with state regulations.
- Conducted comprehensive interviews to gather necessary information from applicants.
- Maintained up-to-date knowledge of relevant laws, regulations, and policy changes affecting Medicaid eligibility determinations.
- Enhanced Medicaid eligibility determinations by thoroughly analyzing applicants'' financial and personal information.
Education
Belle Chasse High
Belle Chasse, LA05-2002
Skills
- Time management
- First aid and safety
- Behavior redirection
- Client support
- Medication administration
- Compassionate caregiving
- Behavioral management
- Client documentation
- ADL support
- Disability awareness
- Patient care
- Progress documentation
Timeline
Direct Support Professional
ResCare
10.2024 - 02.2026
Banking Customer Service Representative
Fifth Third Bank Call Center
03.2023 - 02.2024
Senior Customer Service Representative
Vision Financial Services
05.2022 - 03.2023
Medicaid Eligibility Specialist
CFA Staffing - Family and Social Services
04.2020 - 05.2022
Belle Chasse High