Podcast
Christina Jackson
Assistant To Operations
Jacksonville,FL
Summary
Experience delivering customer service and administrative excellence, including clerical support and public interaction. Excels in calendar management, scheduling, data entry and database administration. Professional and knowledgeable office clerk offering several years of experience in administrative support and customer service. Highly efficient planning, problem-solving, and communication skills. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
5
5
years of professional experience
2
2
years of post-secondary education
Work History
Assistant Offfice Operations
Cowan Systems
Jacksonville, FL
04.2022 - 08.2023
- Supported company leaders by managing budgets, scheduling appointments and organizing itinerary.
- Opened and properly distributed incoming mail to promote quicker response to client inquiries.
- Interacted with vendors, contractors and professional services personnel to receive orders, direct activities, and communicate instructions.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
- Created and maintained detailed administrative processes and procedures to drive efficiency and accuracy.
- Managed filing system, entered data and completed other clerical tasks.
- Completed forms, reports, logs and records to quickly handle all documentation for human resources.
- Liaised between clients and vendors and maintained effective lines of communication.
Customer Support Advisor
JEA
Jacksonville, FL
01.2019 - 04.2021
- Answered constant flow of customer calls with minimal wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
- Provided primary customer support to internal and external customers.
- Updated account information to maintain customer records.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
Education
Associate of Science - Business
Jacksonville University
Jacksonville, FL 05.2021 - Current
Skills
Customer and client relations
Customer relations and communications
Sorting and labeling
Scheduling
Spreadsheet management
Document conversion
Microsoft Excel
Microsoft Outlook
Microsoft Teams
Microsoft SharePoint
Interests
Photography
Writing
Reading
Reading is a chance to escape and be transported to a different place and time. Also books are pretty and reading makes you smarter :)
Timeline
Assistant Offfice Operations
Cowan Systems
04.2022 - 08.2023
Associate of Science - Business
Jacksonville University
05.2021 - Current
Customer Support Advisor
JEA
01.2019 - 04.2021