CHRISTINA JEFFREY

Leave Administration (FMLA & Related Laws)

• Administer and manage employee leave requests under FMLA, state family/medical leave laws, and company policies.
• Determine eligibility, ensure proper documentation, and track leave usage in compliance with federal, state, and local regulations.
• Provide employees and managers with timely communication regarding leave status, rights, and responsibilities.
• Coordinate return-to-work processes and ensure appropriate documentation (fitness-for-duty, work restrictions, etc.).
• Maintain confidential employee medical and leave files in accordance with HIPAA and organizational privacy standards.

ADA Compliance and Accommodation Coordination

• Oversee the interactive process between employees, managers, and healthcare providers to identify reasonable accommodations under the ADA.
• Evaluate accommodation requests, document decisions, and monitor implementation.
• Collaborate with HR, legal, and department leadership to ensure compliance with ADA regulations and organizational policies.
• Educate supervisors on recognizing accommodation needs and handling disability-related issues appropriately.

Policy and Compliance Oversight

• Ensure organizational policies and procedures align with FMLA, ADA, and applicable state leave laws.
• Stay current on changes to leave and disability laws; recommend policy updates as needed.
• Conduct periodic audits to ensure compliance and consistency in leave administration practices.

Employee and Manager Support

• Serve as the primary point of contact for employees navigating medical leave or accommodation processes.
• Provide guidance and training to managers on leave and accommodation best practices.
• Promote understanding of employees’ rights and employer obligations under FMLA and ADA.

Reporting and Data Management

• Maintain accurate records, reports, and metrics related to leave and accommodation requests.
• Provide regular reporting to HR leadership on trends, compliance risks, and improvement opportunities

• Establish, track and analyze talent metrics to measure and continuously improve performance
• Recruitment; selection, background adjudication, recruiting needs, community outreach, and job fairs
• Promote the company brand in the market through effective advertising, participation in community and college events, networking, direct sourcing activities, educating passive candidates and ensuring a positive experience is held by all candidates interacting with the company
• Extend offer and prepares employees for the onboarding process
• Participate in recruiting strategy and diversity outreach efforts
• Collaborates with hiring managers, leadership in the selection process to ensure positions are filled with the most talented candidates
• Employee Files; ensuring compliance, data integrity, and information security
• Intake review for the na.hr@sitel.com inbox (email solutions)
• Actively engage in human resource chat rooms with associates
• Assist employees with leave accommodations and ADA benefits
• Employee Relations: Investigating, researching, and coming up with a solution
• Auditing for payroll and associate data
• I9 reporting and analyzing

• Sourced, screened, and placed candidates for two clients and internal corporate positions
• Served as expert in sourcing high quality work @ home and on-site/travel talent for healthcare positions; provider and member services, enrollment specialists, sales agents, appeals, and claim agents with a variety of specialties
• Produced high quality results, meeting and exceeding all project and recruiting goals

• Sourced, qualified, screened, and placed top talent
• Increased offer calls to 60 new candidates
• Attracted applicants by placing advertisements through various outlets
• Sourced by researching trends with viable candidates using social media and referral sources
• Served as Lead Trainer for Best Buy classes of up to 40 new employees
• Promoted from Customer Service Representative to Recruiter/Trainer for the Best Buy client