Christina Johnson
New York,NY
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Great problem-solver with strong background as qualified professional. Knowledgeable about different automotive systems, parts and typical problems. Brings proven abilities in locating sources of faults and completing quality repairs.
Overview
14
14
years of professional experience
Work History
Roadside Assistance Technician
AAA Northeast
NEW YORKN, NY
01.2019 - Current
- Tuned automotive systems and components to optimize functionality and prolong life of each
- Performed emissions tests according to standard procedures.
- Supervised and mentored [7] team members and oversaw daily service operations.
- Corrected faults and maximized performance by rebuilding systems and individual components.
- Retained accurate records of purchases, titles and sales.
- Gave accurate quotes on needed repair work, fully educating customers on possible options and plans of action.
Cleaning Crew Member
JCDecaux
Queens, NY
03.2018 - 01.2019
- Responded immediately to calls from personnel to clean up spills and wet floors.
- Collected and bagged garbage from various locations to properly dispose of waste in designated dumpsters.
- Handled equipment, chemicals and materials properly and with caution.
- Ordered new cleaning supplies for upcoming jobs.
- Used cleaners and squeegees to clean windows, glass partitions and mirrors.
Stockroom Assistant
Marshalls
The Bronx, NY
10.2014 - 06.2018
- Evaluated incoming shipments for quality issues and processed unacceptable materials for return.
- Performed weekly inventory counts to verify stock levels.
- Maintained orderly stockroom for ease of retrieval.
- Received incoming merchandise and stored in correct stock locations.
Stockroom Assistant
Marshalls
The Bronx, NY
10.2014 - 06.2018
- Assisted customers with locating requested items within the store or stockroom area.
- Performed weekly inventory counts to verify stock levels.
- Evaluated incoming shipments for quality issues and processed unacceptable materials for return.
Cashier
Madison Square Garden, MSG
New York, NY
08.2013 - 03.2018
- Answered questions about store policies and addressed customer concerns.
- Helped customers complete purchases, locate items and join reward programs.
- Tallied cash drawer at beginning and end of each work shift.
- Welcomed customers and helped determine their needs.
- Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
Cashier
Madison Square Garden Co
New York, NY
08.2010 - 03.2018
- Answered questions about store policies and addressed customer concerns.
- Helped customers complete purchases, locate items and join reward programs.
- Tallied cash drawer at beginning and end of each work shift.
- Welcomed customers and helped determine their needs.
- Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
Education
Associate of Arts - Business Administration
John Jay College of Criminal Justice of The City University of New York
New York, NY06.2012
Skills
- Supply ordering
- Inventory auditing
- Installing equipment
- Food Preparation
- Product Organization
- Product Restocking
- Safety processes and procedures
- Customer relationships
- Interdepartmental communication
- Basic electrical
Education
New York, NY
Contact
New York, NY 10030
Timeline
Roadside Assistance Technician
AAA Northeast
01.2019 - Current
Cleaning Crew Member
JCDecaux
03.2018 - 01.2019
Stockroom Assistant
Marshalls
10.2014 - 06.2018
Stockroom Assistant
Marshalls
10.2014 - 06.2018
Cashier
Madison Square Garden, MSG
08.2013 - 03.2018
Cashier
Madison Square Garden Co
08.2010 - 03.2018
Associate of Arts - Business Administration
John Jay College of Criminal Justice of The City University of New York