CHRISTINA JOHNSON
Putnam,CT
Summary
Dynamic client service and operations leader with a strong background in veterinary medicine and emergency hospital operations, skilled in delivering exceptional customer service and optimizing team performance. Expertise in leading high-performing teams in fast-paced environments, consistently achieving operational excellence and high client satisfaction. Proficient in staff coaching, conflict resolution, scheduling coordination, financial oversight, and fostering cross-functional collaboration. Renowned for professionalism, emotional intelligence, and the ability to maintain composure and effectiveness in high-pressure situations.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Client Service Assistant / Aftercare Assistant
Tufts Small Animal Hospital
01.2025 - Current
- Serve as a primary point of contact for clients within emergency, specialty, and aftercare departments.
- Coordinate communication between veterinarians, technicians, client service staff, and hospital departments.
- Support daily reception operations including patient registration, appointment coordination, financial transactions, and medical record management.
- Train and support new hires on client service standards, hospital protocols, and effective communication practices.
- Serve as a department resource and superuser, providing guidance and support to team members.
- Assist with schedule coverage and operational staffing needs to ensure seamless department operations.
- Resolve client concerns professionally while maintaining hospital policies and service excellence standards.
- Demonstrate leadership during high-volume emergency operations by prioritizing workflow and supporting team efficiency.
- Maintain accuracy and confidentiality regarding medical records, client information, and financial documentation.
- Support aftercare services with empathy and professionalism.
Business Owner / Operator
Pivot Nutrition
02.2020 - 07.2023
- Directed all aspects of business operations including employee supervision, recruiting, scheduling, payroll, budgeting, inventory management, and vendor relationships.
- Developed and maintained relationships with community partners, creating a loyal customer base through integrity, empathy, and reliability.
- Established operational procedures and service standards that improved efficiency and client satisfaction.
- Managed customer concerns and conflict resolution while maintaining exceptional service standards.
- Established performance goals for employees and provided feedback on methods for reaching those milestones.
Co-Owner / Operator
Max Impact Nutrition
06.2019 - 08.2020
- Collaborated with co-owners to develop strategic marketing plans that increased visibility and engagement, demonstrating leadership and adaptability.
- Managed bookkeeping, payroll, and day-to-day operations while supporting staff and customers in a fast-paced business setting.
- Built strong community ties through active participation in local events, which amplified the brand's presence in the market and contributed to increased business referrals.
Server / Trainer
The Cheesecake Factory
05.2014 - 08.2019
- Delivered exceptional guest experiences in a high-volume environment.
- Trained new servers on menu knowledge and service standards, enhancing overall guest experience.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
Education
High School Diploma -
Oxford High School
Oxford, MA05-2012
Skills
- Cross-Department Collaboration
- Organizational Skills
- Crisis Management
- Problem-Solving Abilities
- Simultaneous Task Management
- Strong Interpersonal Skills
- Client Service Leadership
- Employee Supervision & Development
- Reception Management
- Scheduling Coordination
- SOP Compliance
- Financial Management & Reconciliation
Accomplishments
Millionaire Team Member, Herbalife Nutrition: Recognized for outstanding leadership and sales performance, ranking in the top 2% of global distributor network
Certification
QPR Suicide Prevention Gatekeeper Certification | QPR Institute - Issued: January 2026
Timeline
Client Service Assistant / Aftercare Assistant
Tufts Small Animal Hospital
01.2025 - Current
Business Owner / Operator
Pivot Nutrition
02.2020 - 07.2023
Co-Owner / Operator
Max Impact Nutrition
06.2019 - 08.2020
Server / Trainer
The Cheesecake Factory
05.2014 - 08.2019
High School Diploma -
Oxford High School