Takeeta Kennerson
Houston
Summary
Resourceful Client Services Liaison adept at maintaining high productivity and efficiently completing tasks. Skilled in client communication, problem-solving, and project management. Excel in interpersonal communication, adaptability, and empathy to foster strong relationships with clients and team members. Committed to delivering outstanding client service by leveraging these skills.
Overview
14
14
years of professional experience
Work History
Client Service Liaison
FMA Alliance
Houston
07.2015 - Current
- Facilitated communication between clients and internal teams for service alignment.
- Managed client inquiries, ensuring timely and accurate responses to concerns.
- Developed and maintained strong client relationships through regular follow-ups.
- Assisted in resolving complex client issues, collaborating with various departments.
- Ensured compliance with all applicable laws and regulations related to customer service operations.
- Updated databases with new and modified customer data.
Senior Service Specialist
JP Morgan Chase
Houston
07.2012 - 10.2014
- Managed complex client accounts by resolving escalated concerns efficiently.
- Provided exceptional customer support for banking inquiries and service issues.
- Provided high-level customer service to clients and customers, responding quickly and efficiently to inquiries.
- Collaborated with teams to enhance service delivery and improve client satisfaction.
- Maintained up-to-date knowledge of banking products to assist clients effectively.
- Trained new staff on operational procedures and best practices for client interactions.
- Troubleshot customer issues, escalating complex cases as needed.
Education
Accelerated Learning And Transitional Academy
Houston, TXSkills
- Call center experience
- Customer complaints
- Issue resolution
- Problem resolution
- Cross-department collaboration
- Team training
- Attention to detail
- Meeting deadlines
- Time management
- File management
- System documentation
- Computer literacy
- Microsoft office
- Problem-solving abilities
- Adaptability and flexibility
Timeline
Client Service Liaison
FMA Alliance
07.2015 - Current
Senior Service Specialist
JP Morgan Chase
07.2012 - 10.2014
Accelerated Learning And Transitional Academy