Summary
Overview
Work History
Education
Skills
Timeline
Generic

Cristy Butler

Burleson,TX

Summary

To obtain a better opportunity to maximize the use of my interpersonal skills to achieve goals of a company that focuses on customer satisfaction as well as customer experience. I drive to succeed and do more than the bare minimum expected. I have excellent work ethics and a passion for working with people, both as a team and customers. I take pride in helping others achieve their goals or provide tools and information to them.

Overview

25
25
years of professional experience

Work History

Client Liaison/Administrator

Avid Health
11.2022 - Current
  • I am our client's primary point of contact, answering their questions, and addressing their concerns regarding their health insurance. I transfer clients to our agents for further assistance or schedule them for an appointment. Among taking care of our clients, I am also a part of our management team. I also supervise our 5 Virtual Assistants on a daily basis ensuring customer service is our top priority. I take care of any admin tasks or duties asked by upper management. I answer phones, reply to client's text messages via a CRM or via email. I do this all remotely.
  • Completed administrative tasks such as receiving and processing documents, submitting commissions for our agents, and distributing correspondence.

CUSTOMER SERVICE REPRESENTATIVE (FED)

F.H. Cann & Associates, Inc.
10.2023 - 09.2025
  • Answer high volume of inbound calls and make outbound calls, or chats for customers at expected talk time, handle time, and wrap up time.
  • Answer multiple inbound chat communication from customers simultaneously in a call center setting
  • Critical thinking – using logic and reasoning to identify strengths and weaknesses of alternative approaches, conclusions, and/or problem resolution ideas
  • Problem Solving- Finding solutions to issue within ability or access to information
  • Maintain detailed and accurate documentation with customer engagement while adhering to call completion requirements, such as case closures & case linking.
  • Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
  • Operate multiple applications, databases, and computer programs efficiently and effectively

Teller

Wells Fargo
10.2014 - 10.2022
  • Provided exceptional customer service engaging customers in conversation by actively listening, asking questions, and building relationships all while accurately processing their transactions. I informed customers of self-service digital options or other services when appropriate to proactively meet their financial needs and save time. I introduced customers to other team members when appropriate to further assist with their financial needs. I followed policies and procedures to minimize risk and loss while actively ensuring the safety of customers funds and securities. I maintained a cash drawer and balanced daily. I spent majority of my time completing customer transactions involving withdrawals, deposits, payments, and simple service banker transactions. I maintained Branch records, daily reports, and any management tasks on the teller line. I also helped maintain cash flow with our branch vault and ordered money weekly and ordered branch supplies when needed. I would assist new team members and being a role model to help them succeed in their role.
  • Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
  • Processed customer transactions promptly, minimizing wait times.
  • Educated customers on use of banking website and mobile apps.
  • Identified sales opportunities and referred customers to branch partners in financial services.
  • Monitored and reported suspicious activity in line with bank security policies.
  • Balanced cash drawer daily and resolved discrepancies to provide accurate data regarding cash flow.

Director

Childtime Learning Center
06.2013 - 10.2014
  • I interacted and observed interactions with parents ensuring superior customer service was provided by building relationships. I was responsible for handling customer concerns, demonstrated empathy, and resolving problems or concerns on the spot. I provided tours for prospective parents and new enrollments. I ensured all paper work was completed. I was responsible for billing, payments, scheduling of staff, safety of our children, and ensuring that policies and procedures where always followed daily according to licensing and company standards. I also was responsible for allocating third party payments and data entry for center budgeting to promote profitability. I ensured all payments which included cash, credit card, and checks was allocated to the right account. I took pride in my center and ensured a safe, clean and respectable environment for my clients and their children as well as my staff.
  • Assisted in recruiting, hiring and training of team members.

Office Manager/Assistant Director

Childtime Learning Center
06.2003 - 06.2013
  • Interacted with parents ensuring superior customer service by building relationships, addressing customer concerns, demonstrating empathy, and resolving problems. I assisted in all areas of administration providing tours for prospective parents, new enrollments, and ensured school operated in accordance to company and state licensing standards. I helped with billing for center expenses to help achieve profitability and weekly tuition. I ensured all payments with cash, credit card, and checks was allocated to the right account. I assisted my Director with reports on center finances, center purchases, and client accounts. I partnered with the teachers ensuring curriculum was being provided weekly and implemented in the classroom. I filled in when needed for other positions in the center which included the cook, drivers, and teachers.
  • Assisted in organizing and overseeing assignments to drive operational excellence.

Teacher

Childtime Learning Center
02.2001 - 06.2003
  • Interacted with parents ensuring superior customer service by building relationships, addressing their concerns, demonstrating empathy. I worked directly with the parents to ensure a pleasant, learning environment for their children. I ensured procedures were being followed and was responsible for creating daily and weekly lesson plans with the teachers for the classroom. I would prepare daily summaries and progress reports for parent teacher conferences to keep them updated on their child’s progress. I maintained safe, clean and structured environment in my classroom by following all licensing guidelines and company standards.
  • Adapted teaching methods and materials to meet students' varying needs.
  • Developed and implemented classroom routines to address varying student needs.
  • Scheduled conferences with parents to discuss students' progress and classroom behavior.

Education

High School Diploma -

Burleson High School
Burleson, TX
06.2000

Skills

  • Administrative support
  • Schedule coordination
  • File management
  • Call center experience
  • Complaint handling
  • Microsoft Office
  • Cash Handling Experience
  • Good communication skills
  • Willingness to learn
  • Excellent Work Ethic
  • Multitasking
  • Organization
  • Typing speed of 40 WPM
  • Empathy
  • Highly motivated and self sufficient
  • Customer service expertise

Timeline

CUSTOMER SERVICE REPRESENTATIVE (FED)

F.H. Cann & Associates, Inc.
10.2023 - 09.2025

Client Liaison/Administrator

Avid Health
11.2022 - Current

Teller

Wells Fargo
10.2014 - 10.2022

Director

Childtime Learning Center
06.2013 - 10.2014

Office Manager/Assistant Director

Childtime Learning Center
06.2003 - 06.2013

Teacher

Childtime Learning Center
02.2001 - 06.2003

High School Diploma -

Burleson High School

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