Christina Jones
Ashtabula,OH
Summary
Supervisory Veterans Service Representative (Coach)
Overview
8
8
years of professional experience
1
1
Certification
Work History
Rating Veteran Service Representative
Department Of Veterans Affairs
02.2022 - Current
- Review and analyze complex medical information (i.e., diagnostic tests, office notes, operative reports, etc.) to determine service connection and disability entitlement.
- Assures proper application federal laws and regulations and other applicable instructions, and are accountable for proper analysis, appropriate development, and final rating determinations.
- Analyzes claims to determine if diseases and/or injuries were incurred or aggravated by military service for purposes of compensation, treatment, or hospitalization.
- Determines service-connection, percentage of disability, permanent and total disability, and entitlement to compensation, pension, burial, dependency indemnity compensation, special monthly compensation and vocational training, medical and dental treatment, automobiles, or other conveyances, insurance, specially adapted housing, dependent education allowances, and other ancillary benefits.
- Communicates and interacts with Veterans and their representatives/advocates to facilitate timely, proper decision.
- Participates in meetings, assists with training, and is expected to lend his/her expertise in developing VSRs' skills as they relate to evidence gathering for rating decisions.
- Works independently as the decision maker on claims.
- Demonstrates excellent judgement, troubleshooting, problem solving, analysis and discretion.
- Demonstrates the ability to handle work-related stress and multiple priorities simultaneously.
- Supports the organization's quality program.
- Performs other related duties as assigned.
- Maintained productivity and quality standards at all times.
Veteran Service Representative (VSR)
Department Of Veteran Affairs
07.2017 - 02.2022
- Maintained productivity and quality standards at all times.
- Pre-Development team: analyze claims to determine if a condition was incurred or aggravated by service for the purpose of compensation, treatment, or hospitalization. Review of all STRs, personnel records, and private medical treatment records, to determine if exams are warranted.
- Review claims to assure all issues have been addressed. Review, apply and interpret VA law, including Veteran case law, existing statutes and procedures, precedent ruling and state law in the adjudication process.
- Responsible for maintaining effective working relationships across various VA business lines and Veteran Service Organizations to collaborate on complex claims.
- Utilize various electronic data processing systems to input data for processing claims and generate automated correspondences (i.e.,VBMS, SHARE, Participant profile, CAPRI, Microsoft, PIES, Outlook).
Legal Administrative Specialist/ NCC
Department Of Veteran Affairs
04.2016 - 07.2017
- Organized and detail-oriented with a strong work ethic.
- Telephone contact with Veterans, there beneficiaries and families.
- Advise and provide information on benefits, forms, and legal rights.
- Assist Veterans by helping to provide guidance and information in regards to proper documentation needed and time frames.
- Initiate personal inquires on behalf of the Veteran and their families to resolve issues.
- Help with updating info (Direct Deposit/Address), or adding dependent information to veterans files.
Education
Technical Or Occupational Certificate -
Cleveland Institute of Dental-Medical Assistants
Mentor, OH10.1999
High School Diploma -
Riverside High School
Painesville, OH05.1996
Objective:
To obtain a career as a Supervisory Veterans Service Representative (Coach) within the Department of Veterans Affairs (VA) that would utilize my skills of leading, communicating and performing in a diverse workforce. Also to be able to lead a team by providing information, advice, and assistance on all types of Veterans benefits claims. And to be able to achieve goals and objectives within a team as it applies to VA benefits programs to provide a final work product that is in accordance with VA laws, regulations, and policies.
Certification
Clinical- Vital signs, injections, anatomy, phlebotomy, venipuncture, capillary punctures, obtaining and preparing laboratory specimens, urinalysis collection.
Clerical- Communication skills, medical terminology, patient charting, CPT and ICD 10 coding, transcription and billing. Certified in basic first aid and CPR. Certified Electrocardiograph technician by Burdick. Blood Bourne Pathogens by National Safety Council.
Timeline
Rating Veteran Service Representative
Department Of Veterans Affairs
02.2022 - Current
Veteran Service Representative (VSR)
Department Of Veteran Affairs
07.2017 - 02.2022
Legal Administrative Specialist/ NCC
Department Of Veteran Affairs
04.2016 - 07.2017
Technical Or Occupational Certificate -
Cleveland Institute of Dental-Medical Assistants
High School Diploma -
Riverside High School
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