- I enjoy sketching and drawing, which helps improve my creativity and attention to detail
- Drawing and Painting
- Worship Flagging
Christina Jones
Wartburg,TN
Summary
Detail-oriented professional with 10+ years of knowledgeable and dedicated customer service experience in financial industry. Solid team player with outgoing, positive demeanor and a strong background in providing exceptional service and support in customer-focused environment. Expertise in resolving inquiries, managing accounts, and fostering relationships. Skilled in communication, problem-solving, and multi-tasking in fast-paced settings.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Member Service Representative
Tennessee Members 1st Federal Credit Union
10.2023 - Current
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Provided exceptional service through active listening, understanding member needs, and offering appropriate solutions.
- Enhanced customer satisfaction by efficiently addressing and resolving inquiries and concerns.
- Maintained high-quality service by adhering to company policies and standards in all member interactions.
Member Service Representative
Enrichment Federal Credit Union
09.2021 - 11.2022
- Assisted members with account management, including updating personal information and setting up automated payments.
- Processed account transactions accurately, ensuring proper documentation and timely processing.
- Handled complaints with prompt, courteous service to uphold professional reputation.
- Handled cash transactions securely, maintaining accurate cash drawer balances and preventing losses due to errors.
Customer Service Representative
Citizens First Bank
07.2015 - 11.2019
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Customer Service Representative
Plateau Electric Cooperative
07.2010 - 11.2013
- Addressed customer inquiries to ensure satisfaction and foster positive service experience.
- Maintained detailed records of customer interactions and transactions, ensuring accurate documentation and follow-up.
- Investigated and resolved customer inquiries and complaints quickly.
- Delivered prompt service to prioritize customer needs.
Teller
First National Bank of TN
12.2008 - 01.2009
- Balanced cash drawer daily and resolved discrepancies to provide accurate data regarding cash flow.
- Disbursed cash and checks accurately while maintaining security of cash drawers.
- Balanced cash drawers daily, identifying discrepancies and taking corrective actions as needed.
- Processed customer transactions promptly, minimizing wait times.
Education
Nursing
Roane State Community College
Harriman, TNHigh School Diploma -
Sunbright High School
Sunbright05-2007
Skills
- Customer service
- Relationship building
- Financial transactions
- Customer support
- Call center experience
- Transaction processing
- Dispute resolution
- Account management
- Product recommendations
- Complaint handling
- Client education
Certification
- IRA Certification
Interests
Timeline
Member Service Representative
Tennessee Members 1st Federal Credit Union
10.2023 - Current
Member Service Representative
Enrichment Federal Credit Union
09.2021 - 11.2022
Customer Service Representative
Citizens First Bank
07.2015 - 11.2019
Customer Service Representative
Plateau Electric Cooperative
07.2010 - 11.2013
Teller
First National Bank of TN
12.2008 - 01.2009
Nursing
Roane State Community College
High School Diploma -
Sunbright High School
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