Christina Jones
Wingate Ford
Vienna,GA
6
Years of experience
Dynamic Service Advisor with a proven track record at Wingate Ford, excelling in customer service and vehicle assessment. Recognized for consistently exceeding sales targets through effective communication and attention to detail. A dedicated team player, adept at resolving customer complaints and enhancing service satisfaction in fast-paced environments.
Work History
Service Advisor
2 Months- Greeted service customers and documented vehicle concerns for accurate repair order creation.
- Explained maintenance recommendations, repair timelines, and cost estimates to customers clearly.
- Coordinated with technicians to track repair progress and resolve service issues promptly.
- Scheduled service appointments and managed daily workflow to support efficient shop operations.
- Updated customer records and repair notes in dealership management systems accurately.
- Followed up with customers regarding completed repairs, approvals, and service status.
- Reviewed multipoint inspection results and communicated required maintenance for informed decisions.
- Maintained strong customer relationships while addressing concerns and ensuring service satisfaction.
- Maintained high customer satisfaction standards to meet or exceed targets.
- Managed multiple priorities simultaneously while maintaining strong attention to detail in a fast-paced environment.
Service Advisor
2 Years 7 Months- Educated customers on proper vehicle maintenance, fostering long-term relationships built on trust and loyalty.
- Consistently met or exceeded monthly sales targets by upselling relevant products/services when appropriate.
- Conducted thorough vehicle inspections to identify needed maintenance or repairs, recommending appropriate services to customers.
- Coordinated effectively with technicians and management staff, ensuring seamless communication throughout the entire service process.
- Increased repeat business, establishing rapport and trust with customers through attentive listening and clear communication.
- Maintained detailed records of services performed, ensuring accuracy in billing and warranty claims processing.
- Assisted in training new Service Advisors, sharing best practices for effective communication and problem-solving skills.
Parts/Service Manager
2 Years 5 Months- Greeted service customers and documented vehicle concerns for accurate repair order creation.
- Explained maintenance recommendations, repair timelines, and cost estimates to customers clearly.
- Coordinated with technicians to track repair progress and resolve service issues promptly.
- Scheduled service appointments and managed daily workflow to support efficient shop operations.
- Updated customer records and repair notes in dealership management systems accurately.
- Followed up with customers regarding completed repairs, approvals, and service status.
- Reviewed multipoint inspection results and communicated required maintenance for informed decisions.
- Maintained strong customer relationships while addressing concerns and ensuring service satisfaction.
- Maintained high customer satisfaction standards to meet or exceed targets.
- Managed multiple priorities simultaneously while maintaining strong attention to detail in a fast-paced environment.
Assistant Store Manager
9 Months- Supervised daily store operations to maintain service standards and workflow consistency.
- Trained associates on sales floor procedures, customer service expectations, and point-of-sale systems.
Education
High School Diploma
Skills
Customer service
Computer skills
Multitasking and organization
Vehicle assessment
Strong work ethic
Listening skills
Attention to detail
Excellent communication
Service estimates
Service recommendations
Team player mentality
Handling customer complaints
Complaint resolution
Timeline
Service Advisor
Wingate Ford
08.2026 - CurrentRead More
Service Advisor
Brannen Motor Company
12.2023 - 07.2026Read More
Parts/Service Manager
South Georgia CDJR
06.2021 - 11.2023Read More
Assistant Store Manager
Oreilly Auto Parts
09.2020 - 06.2021Read More
Crisp Academy
High School Diploma
Read More